Collection/Customer Service
Resume:
Rose Robertson
RENO, NV. **509
Skills
I am currently seeking a permanent position to enhance my collection or customer service experience.
I have over 10 years experience in both 1st and 3rd party debt collection.
Some of my skills include: Ability to multi-task, meet monthly deadlines, work well under pressure and ability to work without close supervision. I have extensive knowledge of FDCPA regulations.
Experience
Collection Associate
10/08- Highline Capital
Collected on past due lease payments from 10-120 days past due. Set up payment arrangements
Made decisions to repossess equipment. Received inbound customer service calls for account resolution. Calculated and submitted buyout figures for past due and current leases.
Collection Associate
04/2006-12/2007 Pharmerica, Longmont
I handled past due medical accounts that were 30-180 days past due. Set up payment arrangements via check by phone and credit cards. Made decisions on the more delinquent balances for write offs. Issued courtesy credits and reversed finance charges of up to $500 without supervisory intervention. I consistently hit my individual and team goals every month.
Handled inbound calls for customer resolution, maintained average 100 calls daily.
Collection Officer
10/2003-11/2005 Boulder valley Credit Union, Boulder
Responsible for delinquent accounts 21-180 days past due. I did extensive skip tracing with numerous programs. I offered settlements and payment arrangements on accounts. Determined if accounts should be pursued for legal judgments. Adjusted home equity line and credit card limits based on debt ratios. Produced and presented monthly Board of Directors report on collection debt for all four branches of Boulder Valley Credit Union. Met and exceeded monthly debt ratio goals.
Collection Associate
10/2002-10/2003 Pharmerica, Longmont
I made outbound calls on medical accounts that were 30-180 days past due. I set up payment arrangements Handled 400+ accounts. Consistently met and exceeded individual and team goals and received monetary rewards.
Collector
10/1999-11/2002 NCO Financial, Honolulu
Third party collector for accounts ranging from $200- $50,000. Received Top Gun Status for meeting monthly goal of $40,000 net collections.
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