Customer Service Administrative Assistant
Resume:
Ann R. Butler
***********@*****.***
Over 15 years experience providing administrative support to
Proven office professional with Supervisory responsibilities
Travel/Meeting Planner
Children’s Healthcare of Atlanta Atlanta, GA December 2009 – Present
Position: Administrative Assistant
Responsibilities: Provide administrative support for Director of Call Center, Managers of Clinical and Non Clinical and department.
• Assist Director and Managers with various administrative duties to include: typing letters, memorandums, compiling data into spreadsheets.
• Act as liaison between Call Center and other departments
• Responsible for all travel arrangements for the director.
• Maintain all office equipment and supplies.
• Maintain HR files for all department staff.
• Coordinate meeting rooms and agendas.
• Prepare expense reports for the department.
• Assist director and managers in accomplishing their day-to-day duties, functions and tasks.
• Assist director and managers with special projects.
The McPherson Oil Companies Atlanta, GA July 2006 – February 2009
Position: Administrative Assistant
Responsibilities: Provide administrative support for Regional Sales Manager, sales representatives and warehouse staff.
• Assist Regional Sales Manager with various administrative duties to include: typing letters, memorandums, compiling data into spreadsheets.
• Act as liaison between sales staff and other departments
• Responsible for all travel arrangements for the sales force.
• Maintain all office equipment and supplies.
• Conduct orientation for all new employees.
• Maintain all petty cash and check requests.
• Prepare and distribute weekly sales reports.
• Assist sale representative in accomplishing their day-to-day duties, functions and tasks.
• Reports to management issues that go unresolved by a sales representative.
• Assist sales team to ensure customer satisfaction.
• Maintain accurate files on all McPherson Oil Products customers.
• Assists with credit issues and prices discrepancies.
• Responsible for the creation and maintenance of Equipment Loan Agreements.
• Assisted in special pricing within designated timeframes.
• Assist sales staff with special projects.
Ann R Butler, 770-***-**** Page 2 of 3
SQM North America Atlanta, GA August 2002 – June 2006
Position: Customer Service Representative
Responsibilities: Provide customer service support to approximately 200 customers
• Process customer orders with yearly volumes of 10 million dollars or more.
• Prepare all export documents.
• Interact with senior buyers of unit prices, allowances, product availability, available shipping dates and other information as needed.
• Arrange truck and/or rail freight for customers as requested. Research freight rates for future shipments as necessary.
• Service as customer relations contact for SQM Sales Manager in satisfying customer needs and research inquiries/ request.
• Follow up with customer’s orders to ensure pickup shipment of products as necessary.
• Assist account department in researching and resolving any invoice discrepancies.
• Maintain files and prepare various reports relating to customer activities.
• Send samples and maintain files.
• Prepare and type all office correspondence.
Park n’ Fly Atlanta, GA September 1999 – August 2002
Position: Administrative Assistant/Customer Service Representative
Responsibilities: Assistant to the vice president of operations
• Resolve all customer complaints/comments (approximately 100 per week)
• Responsible for uniform selection and purchase for approximately 800 employees.
• Coordinate and reviews background and credit checks for all new employees.
• Coordinate travel and schedules for VP of Operations and Director of Customer Service.
• Prepare and type all office correspondence.
ADP, Inc. Alpharetta, GA March 1998-September 1999
Position: Administrative Assistant
Responsibilities: Assistant to the Vice President of Human Resources
• Organized and scheduled new associates orientation.
• Responsible for Application Tracking, Staffing, Termination and Retention Reports.
• Responsible for arranging all travel, training and meetings within the department.
• Responsible for maintaining the telephone job hotline.
• Prepared and typed all correspondence.
Al’s Taxi St. Roberts, MO September 1996-October 1997
Position: Business Manager
Responsibilities: Supervised 100 drivers and office staff of 10, prepared schedules for employees, handled accounts payable and receivable and weekly payroll.
• Computerized office including accounts payable, payroll and work schedules.
• Reorganized daily operations.
• Planned and supervised daily operations.
Ann R Butler, 770-***-**** Page 3 of 3
S&K Sales Schweinfurt, Germany October 1993-June 1996
Position: Merchandiser
Responsibilities: Supervised 6 stockers.
• Ordered and took inventory for the United States Army commissary and PX products.
• Handled all negotiations for specific product displays.
• My clients included Kraft, Oscar Mayer, Maxwell House, Clairol, Maybelline, Bali, Capri Sun, Claire Burke and Levi.
Computer/Software Skills: MS Office, Word, Excel, Outlook, BAAN, DM2, HAL
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