Customer Service Medical Assistant

Shantavia M. Hicks

**** ****** ****** ************, **. 30135 678-***-**** **************@*****.***

Objective To obtain a challenging and responsible position as a Medical Assistant where my experience, enthusiasm, and education can be utilized to give superior customer service.

Education Advanced Career Training Program Morrow, GA

Medical Assistant Graduate June 2009

Skills Snellen charts, Medical Terminology, Analysis, Vital Signs, Audiogram, Venipuncture, Injections, Exam Room Setup, Spirometry, EKG, CPR and First Aid, and Blood Boume Pathogens, Urinalysis, Health Insurance Portability and Accountability Act (HIPAA),Telephone and Reception Technique, Patient File and Record Maintenance, Billing and Coding

Experience 2010 - Present Decatur Pediatric Group Smyrna, Ga.

Medical Assistant

• Vital Signs(Height, Weight, Blood Pressure, Respirations, Pulse,Rate,Head Circumference

• Perform Rapid Strep’s Test, finger stick Hemoglobin, Pregnancy Test,, Lead, Glucose,

• Lipid Panel, Urinalysis dipsticks, drawing up Blood Work,

• Perform Hearing and Vision Test, Irrigate Ears

• Record Temperatures on Refrigerators, Commercial and VFC Patients

• Draw up and Give Immunizations and Record in Grits(Georgia of Registry Immunizations Transactions and Services

• Check Oxygen Tanks and Check Crash Cart Monthly

• Send Out Cultures and other Labs to Quest or Lab Corp.

• Clean and Stock Rooms

• Given Breathing Treatments, Albuterol, Xopenex, etc.

• Performs Spirometry Test

• Gives Rocephin, Depo Shots

• Performs Newborn Screening Test PKU

• Performs Bilirubin

09-2009 to 07-2010 Children’s Healthcare Center Sandersville, GA

Medical Assistant

• File charts

• Pull charts

• Work up insurance for charts (GHP, BCBS, United Healthcare, Amen-group, and Wellcare)

• Referrals

• Triage calls at the front desk

• Draw up vaccine shots and put shots in Georgia Registry of Immunization Transactions and Services (GRITS)

• Perform Flu, Streps, and Mono, urinalysis, and hemoglobin tests on patients

• Schedule, reschedule, and cancel appointments

• Callbacks on lab results

• Pick up mail from the hospital (OB, medical records, and labs)

• Vital signs (blood pressure, pulse, respirations, oxygen level, height and weight), vision tests, hearing tests, and administer breathing treatments

04-2009 to 05-2009 Nephrology Hypertension Clinic Douglasville, GA

Medical Assistant

• Booking Appointments

• Faxing Files

• Patient File and Record Maintenance

• Set-Up Requisitions Blood Work

• Urinalysis

• Vital Signs

• Opening and Close Phone Lines

• Certified CMA

• www.ncctinc.com (CMA Certifications)

05-2006 to 01-2008 Saddle Creek Corporation Lithia Springs, GA

Packer and Pallet Clerk

• Inventory

• Customer Service Representative

11-2005 to 01-2006 Bath-n-Body Works Douglasville, GA

Sales Associate

• Assist customers with products

• Cash Register

• Merchandising and Display

• Customer Service Representative

03-2003 to 10-2003 Lady Foot Locker East Point, GA

Sales Associate

• Assist customers with apparel

• Cash Register

• Merchandising and Display

06-2000 to 8-2002 ARCADIS Atlanta, GA

General Office Assistant

• Filing, copying, backup relief for receptionist, and delivered mail.

Certificates & Awards

Perfect Attendance Advance Career Training 2008 2009

Awards Presidents Career Training 2008 2009

Mentorship/CMA Diploma Career Training 2008 2009

CMA Diploma Advance Career Training 2009

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