Customer Service Sales

RITA POLEVOY

**** *********** ***** #***, ********* Heights, Illinois 60004

Phone: 847-***-**** Email: ***********@*****.***

Objective To secure a part time position as a personal trainer at a fitness facility in order to help clients achieve all their fitness goals and improve quality of life.

Personal Trainer Certifications

• ISSA Certified Fitness Trainer March 2012

• American Heart Association CPR Certified August 2011

Education

Loyola University Chicago July 2011

• Major – Anthropology, GPA: 3.4

Experience

Adar IT, Lincolnwood, IL June 2011 – Present

Adar IT is the only cloud computing company in the Midwest focusing on desktop and server virtualization for small businesses around the globe

Social Media Coordinator June 2011 – Present

• Established extensive social media presence for Adar

• Work with graphic designers to create and recreate custom social media pages

• Receive and reply to feedback from followers on service enhancement

• Articles posted are successfully re-tweeted, shared, or replied to

• Successfully live tweeted conferences

• Actively update Facebook, Twitter, Pinterest, LinkedIn and G+ with videos, pictures, blogs, and articles

• Manage and write company blog

• Create monthly Adar newsletter via Constant Contact

• Write and research news articles and bios

• Format and distributed newsletter

Accomplishments

• Set up and maintain all social media channels

• Increase Followers, Likers, Pinners, and readers from few to over several hundred

• Create, publish, and distribute technical blog

• Create and maintain monthly newsletter

• Maintain 17% open rate on monthly newsletter

Networking and Lead Generation October 2011 - Present

• Bring in multiple partners and viable leads in order to bring new customers

• Attend networking events to showcase Adar's services and network with attendees to create leads

• Invited to exclusive networking events to speak and represent Adar

• Set up a filtering system to identify people that can garnish leads and become possible customers

• Follow up and contact active referrals and schedule presentation meetings

• Attend conferences, assisted in creating interest and generating leads

Accomplishments

• Increase knowledge of Adar’s services and presence to a variety of professionals

• Bring in business partners and sales leads

iPromo LLC, Northbrook, IL February 2006 - May 2011

iPromo LLC is the largest privately held promotional company that specializes in the printing of custom USB flash drives and other USB products

Blogger/Writer/ Marketing Assistant April 2010 – May 2011

• Published daily blogs using select Search Engine Optimization keywords, and distributed blogs and promotions via social media sites

• Developed product descriptions using select SEO keywords

• Created marketing briefs for new publications and company promotions

• Gathered and analyzed promotional details to measure the success or failure of promotions

• Created and executed a marketing campaign involving post-cards, including writing full content

• Sorted and organized data for technical projects

Accomplishments

• Published over 70 blogs since April 2010

• Wrote over 300 product descriptions for new and existing products

• Used over 200 SEO words

Account Manager February 2006 – July 2008

• Coordinated with international vendors and oversaw supplier relations

• Established open lines of communication to ensure successful completion of all international orders

• Maintained customer updates and order satisfaction

• Disseminated sale order information to maintain marketing relations and broaden the market base

• Expediently and efficiently handled high volume of orders

• Managed business accounts

Accomplishments

• Low rate of returned products due to printing errors, timeliness, or none-functioning pieces

• Successfully trained and managed two employees in all aspects of position

Sales, Customer Support, and Customer Service February 2006 – June 2007

• Established firm relationships with new and returning customers to ensure a constant flow of sales into the company and maintained the accounts

• Researched and implemented innovative sale techniques as well as assisted with promotional ideas

• Consulted with management regarding promotional strategies

• Monitored and processed the over-the-internet sale orders

• Supervised and trained new sales representatives

• Coordinated inventory of mailing supplies, accessories, and customer shipments

• Worked with teams on a variety of projects

Accomplishments

• Successfully maintained the highest number of repeat business

• Recognized as outstanding employee

Computer/Technical Skills

• Type 70 words per minute

• Proficient in: Microsoft Office Suite, QuickBooks

• Proficient in using social media sites: Facebook, Twitter, LinkedIn, Bit.ly, Pinterest, G+, and Constant Contact

Foreign Language

• Fluent in Russian and English

Publications

University of Chicago Divinity School – “Religious Suicide In An Investor’s World.” December 2009

Alef:Next – “Do You Have The Touch?” March 2010

References available upon request

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