Mike Daivs Resume 08

MICHAEL DAVIS

**** ****** ****** *****

Brooklyn Center, Minnesota 55430

Cell Phone 763-***-****

Home Phone 763-***-****

E-mail ****.*******@*****.***

CAREER OBJECTIVE

A progressive position that will capitalize on my administrative support, liaison, and team leadership experience.

QUALIFICATIONS PROFILE

Challenge and relationship-driven Team Leader experienced with providing executive-level support, and facilitating high-security communications, medical documentation, and compliance processes. Multi-focused coordinator and liaison with demonstrated capacity for researching/resolving client service issues, training and mentoring support teams, and meeting/surpassing targeted project and mission objectives. Personable communicator with impressive productivity level and emphasis on accountability, confidentiality, and professionalism.

CAREER HISTORY

HSM ELECTRONIC PROTECTION SERVICES, PLYMOUTH, MN, 2007- PRESENT

Customer Monitoring Specialist

Respond promptly and appropriately to alarm conditions at customer locations

n Ensure effective monitoring of customer opening and closing status

Document all alarms and malfunctions, making sure to include the cause of each

Notify authorities appropriate to the alarm situation (i.e., fire, intrusion, etc.)

COMBAT SUPPORT ASSOCIATES, LTD, Camp Buehring, Kuwait, 2005 - 2007 Mail Service Representative, United States Postal Service

Operated Unisys III Integrated Retail Terminal, explained postal procedures and protocols, and provided postal service to US citizens and military personnel.

Monitored customer traffic, inspected outgoing packages, and assured compliance with postal service and security requirements.

Unloaded, sorted, and distributed letters and packages to authorized delivery personnel.

Utilized Consolidating Air Massing & Labels System and researched/redirected mail to appropriate destinations.

Built/maintained positive customer relationships, diplomatically interfaced with diverse clientele, and provided superior mail services.

UNITED STATES ARMY, Camp Buehring, Kuwait, 1998 - 2005

Medical Clerk, 2005

Responded to telephone inquiries, scheduled patient appointments, and greeted/directed incoming patients to physicians in medical clinic setting.

Maintained, updated, and distributed medical records to physicians and Medical Records Room.

Served as patient/physician liaison, accommodated patient needs, and facilitated patient communications.

Team Leader, Fort Stewart, Georgia, 2003 - 2005

Supervised a military platoon, delegated task assignments, and consistently surpassed mission objectives.

Appointed as barracks monitor, inspected living quarters, and maintained required presentation standards.

Led a four man team and oversaw the execution of combat duties.

Executive Driver, Friedberg, Germany 2001

Served as Executive Driver, utilized land navigation systems, and safely transported high-ranking military officers to specific field locations and destinations.

Conducted vehicle inspections, assisted Mechanics with vehicle repair and maintenance, and maintained optimum vehicle readiness and functionality.

Task Leader, Camp Garry Owen, Korea, 1998 - 2001

Processed and distributed memos, training schedules, and policy guidelines to various military units.

Responded to and redirected calls on multi-line telephone system.

Created field training overlays and graphic presentations and supported weekly training sessions.

BLUECROSS BLUESHIELD OF FLORIDA, Jacksonville, Florida, 1997 - 1998

Claims Examiner

Verified and processed health insurance claims in high-volume claims processing center.

MILITARY HISTORY

UNITED STATES ARMY, Fort Stewart, Georgia, 1998 - 2005

Honorably Discharged, 2005

Two Good Conduct Medals

Three Army Achievement Medals

EDUCATION

UNITED STATES ARMY, Fort Stewart, Georgia, 1998 - 2005

Advanced Leadership Training Program, 1999

Secret Security Clearance, 1998 - 2007

ACT VOCATIONAL SCHOOL, Jacksonville, Florida, 1995

Advanced Computer Plus Career Training

TECHNICAL COMPETENCIES

MS Word n Windows 2000/XP n Ten Key

CPT, HCPCS, and Diagnosis Coding

-REFERENCES FURNISHED UPON REQUEST-

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