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Front Desk Associate / Guest Service Representative

Rancho Mirage, California, 92270, United States
10.00 hourly
September 13, 2011

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Michelle Oliver

***** ******* **** *****

Indio, California 92201



Seeking a Hotel Front Desk Associate position that offers an immediate challenge, career opportunity and advancement.


* Three years experience as a Hotel Front Desk Associate.

* Knowledge of MS/Word, MS/Outlook, OPERA (PMS) and RoomMaster Hotel Software.

* Deep sense of honesty, reliability and professionalism.

* Ability to work in a fast paced environment and maintain a positive friendly attitude.


Holiday Inn Resort - Palm Springs, California

March 2010 - March 2011

Front Desk Host / Concierge

* Greeted and registered hotel guests in a timely and professional manner.

* Received 24 guest commendations for excellent service.

* Processed payments according to established policies and procedures.

* Always available to answer guest questions regarding hotel property and amenities.

* Adhere to vehicle safety policies while driving guests in hotel shuttle.

LePaws Agency - Hermosa Beach, California

May 2001 - November 2009

Office Manager / Personal Assistant

*Responsible for scheduling company meetings and appointments on a daily basis.

*Produced documents and organized reports for presentations with clients.

*Screen telephone calls, inquiries and requests, and handle them when appropriate.

*Provided assistance to the owner in both his business and personal life.

Hacienda Hotel - El Segundo, California

August 1999 - September 2000

Front Desk Associate

* Greeted, registered and assigned rooms to hotel guests.

* Compiled daily record sheets and receipts using computerized systems.

* Notified housekeeping of late checkouts, room changes and special requests.

* Reviewed account charges with guests during checkout process.

* Maintained a neat and clean front desk, lobby and adjacent work area.


Brooks College - Long Beach, California

September 1984 - June 1986

Associates of Arts Degree - GPA 3.4

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