Project Manager

Hany Ahmed Tolba

**** ********** *******, **-*******, 27617

Tel: - 919-***-****

Mobile: - 919-***-****

E-mail: **********@*****.***

PROFESSIONAL SUMMARY

I’m 10 years experienced PMP certified Telecommunication/IT project manager with extensive knowledge of project management tools and techniques. Has a broad experience in scheduling and planning, and managing business solutions. Lead, monitor and play an important role in controlling the projects to meet its goals.

I’ve managed large number of success mega projects in different technologies, Carrier (ATM, VOIP CS2k, TDM, Optical, and Wireless CDMA) and Enterprise (Data, Voice, Security, and Wireless), with hard customers, consultants as Bechtel in IRAQ project for a DWDM project covered from Bagdad to Basra, USAID and General Dynamics in DMS100 & ATM projects in Egypt. Managed IT projects applying SDLC process for SAP (FICO, HR, SD, MM and SRM) and BI projects across Nortel, reflecting one of my strengths managing a wide spectrum of Programs.

I am always eager to learn new methods and procedures, and have implemented continues improvement techniques that saved Money and increased productivity.

I like working with people and enjoy group projects, but am also a self-starter who does not mind working on my own.

My Goals are to become the expert in project management that others rely upon and doing so, I feel I will be fully prepared to take on any greater responsibility that will lead me in the carrier development path.

PROJECTS

Aug 2008 – Currently

 Working in IT-PMO Strategic Programs includes acquiring business and divestiture of assets.

Aug 2008 – Currently

 SAP Golden Template build: SAP solution (Finance & Supply chain) to all company entities through building out a Golden entity template leveraging standard SAP best practices.

Feb 2008 – Aug 2008

 BW 3.5 upgrade to BI7.0: Upgrading the BW3.5 system to BI7.0 including the BCS upgrade, BW database SQL 2000 to 2005 upgrade. ( CSC-Nortel)

May 2006 – Feb 2008

 KAEP Enterprise (Voice and Data Network): 9 CS1KM, 22 ERS 8600 core switches, 367 ERS 8300 edge switches and 18K IP telsets For King Abdul Aziz Endowment Project in Makah, KSA. (BT-Nortel)

May 2006 – Feb 2008.

 AUC New Campus Enterprise (Voice, Data, Security and WLAN): CS1KE, ERS 8600, ERS 5520, ERS 5510, AP 2330, AP 7220 and IP telsets for American University in Cairo New Campus in Egypt. ( AUC-Nortel)

Jan 2005 – April 2006

 ATM Network: 3 Core sites, 16 Edge and 218 Access (Zhone) sites all around Egypt (T.E – USAID- General Dynamics - Nortel Networks).

June 2004 – Sep 2004

 IRAQ DWDM: Fiber Optic for ITPC Fiber Optic Backbone (Baghdad to Basra) which will provide ITPC with STM-16 DWDM fiber optic transmission at 24 Sites. (Bechtel-USAID-Nortel)

 CDMA Network: Installation and testing for 20 sites for Huawei for T.E Network.

Jan 2003 – Dec 2003

 25 K: 25 K Extension Lines of DMS 100 (Nortel Networks).

 20K: 20K Extension lines of DMS 100 (Nortel Networks).

 Telecom Egypt IN Hardware installation: 8 IN sites distributed among Egypt (Huawei)

June 2001 – Dec 2002

 94K: 94K lines of DMS 100 (Nortel Networks).

 Telecom Egypt-SDH Remotes: 3 STM-1 Transmission rings (20 Nodes), together with their management system, for telecom Egypt, (Nortel Networks).

June 2000 – May 2001

 DSS3: A 30M USD project to provide digital telephone services to 310K subscribers (USAID – General Dynamics- Nortel Networks).

PROFESSIONAL EXPERIENCE

Feb 2008 – Currently

Sr. Project Manager- IT PMO, Strategic Programs Domain

NORTEL

 Execute the tasks as defined in the project plan in order to achieve the project goals.

 Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance.

 Measure project performance using appropriate tools and techniques in order to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.

 Record detailed customer requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups) and the project charter.

 Obtain project plan approval from the customer in order to formalize the project management approach.

 Formalize final acceptance for the project from the sponsor/customer by ensuring that the delivered product(s) and services comply with the agreed deliverables list, agreed scope, and any organizational procedures in order to close contractual obligations.

 Obtain project charter approval from the sponsor and customer (if required) in order to formalize authority, gain commitment, and project acceptance.

 Develop the project charter through review with key stakeholders in order to confirm project scope, risks, issues, assumptions, and constraints.

 Develops and maintains constructive and cooperative working relationships with others.

May 2006 – Currently

Project & Service Account Manager- Global Operations

NORTEL

 Project Profitability - to include Revenue, Cost, Margin and DSO.

 Customer Satisfaction - managing Customer relationships at the appropriate Operational and Procurement level to ensure we meet the Customer’s and Nortel’s objectives.

 Issue & Escalation Management - coordinating all parties in resolving issues and escalations. Effectively identifying issue severity and involving appropriate resource at all levels, within Nortel and the Customer’s organization, in order to achieve resolution to both companies satisfaction.

 Risk Management - identifying, scoping, assessing and managing all risks associated with the project.

 Communication - ensuring effective communications to all of the stakeholders within Nortel, the Customer and key suppliers.

 Coordination - leading the completion of multiple assignments by coordinating the activities of Nortel and the Customer. To include the identifying, recording and tracking of actions, holding conference calls and meetings to drive resolution.

 Team Management/Building - ensuring that Nortel and the Customer work together as an effective team in driving project delivery excellence. Develop effective relationships with key members of the Customer team to ensure that objectives are aligned and jointly driven.

 Governance - reporting project progress to Nortel’s Senior Management in accordance with the prescribed Governance Procedures (e.g. PPR Process).

 Process Compliance - adopting Nortel’s DCA and Project Management methodologies, as appropriate, feeding back lessons learnt in order to improve these processes. Also included, is to ensure that OVFs are properly created, completed and submitted to SCO Primes.

 Metrics – delivers related project metrics to help improve PMO, etc. development

 Supports – forecasting of high volume orders in the System Houses, cost reductions initiatives and pre-sales missions (PMA)

June 2000 – April 2006

PM Department Manager

Raya Networks Services, A Subsidiary of RAYA Holding

 Present the company in all projects, full responsible for project execution till handing over to the customer; achieves optimal execution of projects by using the available resources within allocated budget to meet project objectives according to company standards.

 Supervise smooth execution of projects including installation and commissioning; coordinates between office and sites, identifies operation problems and suggests solutions.

 Control project scope of work; estimates cost of work variation (e.g. new technologies, necessary equipment); contacts customer for approval.

 Manage and monitor projects schedules and follow up progress of work, including subcontractors’ performance, recruitment of casual personnel, time management, and disposition of material.

 Contact major customers to identify needs, and verify problems; supervises the proper coordination between projects team leaders.

 Monitors projects documentation; ensures timely flow of information among project team and concerned people.

 Prepares purchase orders; analyze received offers and choose the best; selects subcontractors, suppliers and vendors.

 Review performance and work progress reports; recommend further action steps and present to head quarters and customer for comments and approval.

 Ensure the proper execution of all safety modifications and upgrade during installation of equipment and maintenance.

May 1998 – June 2000

Field Engineer

Egyptian German Telecommunication IND. Siemens Division (Egypt Branch)

 Testing and Operation of Siemens (EWSD) Exchange.

 Establishment 150 KLU Using CCS7 Country Wide.

 Acceptance with the Customer, Trouble shooting the Faults.

June 1997- May 1998

System Engineer

Data Management Systems (DMS), Egypt

 Developing and Implementing of Software Packages Using Power Builder in Major Health Institutions.

 Introducing New Software Modules for the Customers.

EDUCATION

2005

Project Management Professional Certification

Project Management Institute

2004

University of Cambridge Project Management Diploma

International Marketing & Management Institute

2001

Professional program certificate in project management

AUC (American University in Cairo)

1997

B.SC Telecommunication & Electronics

Ain Shams University – Faculty of Engineering

ATTENDED COURSES

A-International Marketing & Management Institute. (University of Cambridge Project Management Diploma)

B-American University in Cairo. (Professional certificate of Project Management)

C-Siemens EWSD Architecture, Operation and Maintenance.

D-Power Builder 4.0, 5.0.

E-Nortel DMS 100 Architecture, Operation and Maintenance.

F- Soft Skills courses: Presentation skills, Communication skills, Negotiation skills, How to make an interview, 7 Habits of highly effective people.

SKILLS

 Management; Leadership; Communication; Problem Sensitivity and Detection; Judgment and Decision-Making; Critical Thinking; Coordination and Cooperation; Supervision; Coaching.

 PC Tools: MS Project, MS Office.

LANGUAGES Arabic: Native Language

English: Fluent

Work Authorization Green Card Holder

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