Life Insurance Management

Bhavani P S

H.No.**-****/**, Kakatiya Nagar, R K Puram, Secunderabad – 500-556

Mobile: 098********, E-mail ******@*****.***

Current Experience:

Organization: GEGS – GE Global Services

Designation: Fraud Analyst Duration: Dec’09 - Apr’12

Key Performance Areas:

Validate fraud claims received from multiple channels.

Determine potential fraud situations and take precautionary measures to avoid further loss.

Resolving written queries from customers

Achieving the targets on time

Support overall fraud investigations process.

Mentor new hires

Designation: Process Developer/Disputes Analyst Duration: Mar’06 - Nov’09

Key Performance Areas:

Handling merchandise disputes, identifying fraudulent activity on credit cards and reporting to the concerned department

Floor Walking

Coached and Trained Associates

Maintaining Performance Tracker in regards to AHT, Quality, Login/Logout Time

Won Big-Y Team award twice

Won Best Turnaround Performer award for Q4 2010

Designation: Process Associate Duration: Dec’04 - Feb’06

Key Performance Areas:

Answer to the queries regarding the credit card and perform various transaction i.e. balance transfers, posting payments, payment arrangements, credit limits, sending letters of denial and approval for credits and regarding credits, balance transfers, discount coupons, late charges etc.,

On – Job Trainings Attended:

Credit Card Training

Compliance Training

Effective Time Management

Innovative Stress Management

Prior Experience:

Organization: Hathway Cable and Datacom Pvt. Ltd.

Designation: Front Office Executive Duration: May’02 - Sep’03

Key Performance Areas:

Receiving calls from customers and solving their queries

Allocating the daily work to the lineman

Receiving the goods and maintaining stock ledger

Organization: ICICI Prudential Life Insurance

Designation: Telemarketer Duration: Jan’04 - Mar’04

Organization: Devi Communication Systems Pvt., Ltd.,

Designation: Telemarketer. Duration: Aug’04 - Dec’04

Key Performance Areas:

Making outbound calls and informing the customer about the product

Achieving the targets

Educational Qualification:

Academic: Bachelor of Commerce, 2001, from Osmania University.

Technical: English Type writing Higher.

Computer Skills: MS-office

Software: SAP FICO from Reliance Global services Pvt., Ltd., Hyderabad

Pursuing Company Secretary from ICSI, Hyderabad

Languages known: English, Hindi, Telugu & Tamil.

Place: Secunderabad

Date : (P.S.Bhavani)

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