LISA M. JAMES *** Horizon Court, Murphy, TX *****

214-***-**** (m) • e6vjwj@r.postjobfree.com

QUALIFICATIONS FOR INFORMATION TECHNOLOGY MANAGEMENT/PROJECT MANAGEMENT

Hands on, results-oriented professional equipped with more than 20+ years Mortgage Industry experience, including Loan and Default Servicing plus 14 years Information Technology management and project management experience. Background includes extensive project management experience with the ability to direct and deliver complex projects from concept to fully operational status. Demonstrates a unique combination of technical and leadership skills and strong interpersonal skills to partner with client base and third party vendors to deliver mission critical applications. Areas of expertise encompass:

Project Management • Vendor Management • Change Management • Technology Management• Customer Service • Production Support

PROFESSIONAL HIGHLIGHTS

• Instrumental in delivering a BPM workflow solution for Imminent Default and Default Loan Modifications as part of the Making Home Affordable program and supporting a user base of 10,000 employees and a pipeline of 150,000 cases.

• Led the delivery of a new Imaging system to replace an outdated, legacy system which included a conversion and reconciliation of over 11 terabytes of data for loan servicing documents used by multiple departments.

• Directed the implementation of a pay by phone system and ACH funding at point of sale, resulting in a reduction of check handling by 25%.

• Established and staffed an IT Help Desk in support of a mortgage loan servicing system.

CAREER SUMMARY

JP Morgan Chase, Dallas, TX -------------------March 2008 - Present

VICE PRESIDENT - DEFAULT TECHNOLOGY

Mentor, train and manage team of IT Business Analysts in all phases of software development life cycle and change management for internally developed applications, supporting Default Loan Servicing. Direct the team in day to day operations and ongoing production support for applications built to supplement two LPS (Fidelity) MSP loan servicing systems. In Sept 2009, led the team in launching the Default Workflow application, a Pega PRPC workflow solution to support the MHA and Chase programs for Loan Modifications as a loss mitigation option for homeowners. As part of a major corporate initiative to streamline processes and operations, directed team to successfully convert the Heritage EMC loan portfolio of 23K into the Default Workflow application

EMC Mortgage Corp, Lewisville, TX ---------April 2000 – March 2008

ASST VICE PRESIDENT – AUTOMATED SOLUTIONS

Managed team of Business Analysts in all phases of SDLC to build and support mission critical internally developed and 3rd Party software applications to streamline operations and support customers in Loan Servicing. Directed team to manage vendor software upgrades, issue resolution and custom enhancement requests. Project Management included converting over 330 million images to a new document imaging solution and establishing interfaces with outsource vendors for incoming document management. Managed project to deploy a call tracking and issue resolution software for the help desk, including an online ticketing system that allowed users to self service reducing hold time on phones.

Third Party applications supported: Fidelity LPS(MSP), Fiserv, Iclear, SBO2000, CMAX, Speedpay/Western Union, Infrahelp and Fastrieve.

The Symmetry Group, Inc, Dallas, TX ----------February 1999 – April 2000

CONSULTANT

Provided consultant services to the mortgage banking industry. Consulting projects included Y2K third party audits of loan servicing main frame systems and corporate advance projects. Developed documentation for loan servicing software which included authoring an online Help.

First American Financial, Excelis, Dallas,TX----March 1997 - February 1999

CUSTOMER SUPPORT MANAGER

Established and staffed a help desk for the Excelis loan servicing system, reducing the number of repeat calls and improving resolution times to meet service level agreements. As part of a task force, developed business requirements and implemented a call tracking system which improved user experience and enabled a knowledge base for help desk.

POSITIONS PRIOR TO 1997:

AccuBanc Mortgage 1995-1997 Lomas Mortgage 1987-1995

ESCROW /TAX MANAGER ESCROW SERVICES MANAGER

PAYOFF SUPERVISOR

EDUCATION

Meramec Community College, St. Louis, Missouri and North Lake College, Irving, Texas, focus on Business Administration. Certifications include Six Sigma Greenbelt and Pegasystems Business Architect Essentials.