Customer Service Manager

Monica Herrera

Carpentersville, IL *****

Tel: 224-***-****

********.******@*****.***

Objective To enhance my knowledge, mind as well as my professional career with a rewarding position that will utilize my strengths in reliability, leadership, and perseverance. Eager and willing to learn new skills, take on challenges, and complete any education necessary for career growth.

Education Quincy University

Quincy, IL- Special Education

Western Illinois University

Macomb, IL- Theater/Spanish, 2007

Skills Microsoft Office, Microsoft Word, Customer Service, Filing/Editing, Telephone Skills, Typing (40 + wpm,) Multi Tasker, Problem Solver, Moderate in Spanish, Team Leader, Excellent Communication, Positive Mental Attitude, Basset Certified.

Experience

Assistant Floor Manager 2011-Present

Cucina Bella: Algonquin, IL

Supervises and reviews previous year sales, manages cash transactions, trains new employees to meet performance standards, responsible for delegating servers must do tasks, liable for closing up restaurant.

Server 2011-2011

Arlington Race Track: Arlington Park, IL

Provided positive can-do attitude along with outstanding customer service. Managed money with the ability to do quick math. Helped maintain store in orderly fashion and contributes to team work. Worked in a fast-paced atmosphere.

Server 2010-2011

Bistro One West: St. Charles, IL

Provided professional and friendly customer service. Served as cashier. Ability to work in a face paced environment. Arranged table set up before work shift. Served as hostess. Helped assist bartenders. Ability to work in a six table section. Sets up reservations.

Server 2010-2011

Claim Jumper: Hoffman Estates, IL

Ability to take leadership and problem solve any issue that may occur. Helped host. Provided excellent team work. Runs food any chance given. Buses tables. Contributes in cleaning and keeping the restaurant clean,

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