Customer Service Real Estate

Mailbox **** | Brandeis University | *** South Street | Waltham, MA 02454 | 617-***-**** | *****@********.***

EDUCATION

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BRANDEIS UNIVERSITY, Waltham, MA Expected May 2012

• Bachelor of Arts in Economics and International Global Studies, Cumulative GPA: 3.3

Relevant Courses: Macroeconomic Theory, Microeconomic Theory, Statistics for Economic Analysis, Global Economy,

Economics of Development, Econometrics, International Finance, Economics of Innovation, Money and Banking

EXPERIENCE

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AMERICORPS: VIETNAMESE-AMERICAN INITIATIVE FOR DEVELOPMENT, Dorchester, MA August 2011 - Present

Community Organizer

• Prepare Excel spreadsheet that are currently useful for minimizing entry time and automatically cross-referencing for errors

• Guide low-income families through application process to place them in one of Viet-AID’s affordable housing units

• Implement neighborhood organizing initiatives to inform community about future developments

• Host informational forums on current projects for disengaged residents with linguistic or cultural barriers

• Organize parent workshops to help develop parenting skills and to raise awareness of teen violence

• Provide social services such as counsel income support and translate documents for approximately two clients per week

GLAMOUR NAILS, Hudson, NH June 2004 - Present

Asisstant Manager

• Supervise two to three employees and provide customer service for diverse clientele

• Replace pedicure flip-flops with casual sandals which cut cost by $50 and increased profit by $200 per year

• Added paper towel dispensers which increased efficiency and reduced cost by $50 per year

MIMI JEWELRY, Waltham, MA August 2009 - August 2010 Owner, Jewelry Designer

• Research seasonal fashion trends to create stylish pieces that appeal to mass market

• Respond to inquiries and custom requests to build a more loyal and larger customer base

• Locate inventories of materials with low-cost quality and negotiate price to maximize profit

• Donate 20% to Women for Women International to help women survivors rebuild their lives

INSEGMENT, Needham, MA May 2011 - July 2011

Business Development Intern

• Collaborated to launch public relations department that resulted in published article for InSegment in Best Small Biz Help

• Engaged with media outlets using Cision and Haro to properly market InSegment against local competitors

• Helped evaluate services, posted job ads and hired 9 candidates for Test Up, InSegment’s subcompany which resulted in

approximately 40 high quality tests for a low cost

• Strategic link building for SEO efforts which yielded first page results in a software, real estate, and marketing spaces

VIETNAM INDUSTRY SECURITIES COMPANY, Ho Chi Minh City, Vietnam July 2010 - August 2010 Research Analyst

• Researched investment market trends in Vietnam which resulted in published articles

• Conducted discussion session leading to investigation on possible government corruption in gold market

• Gathered data for prospect testing and analysis

COLLEGE ACTIVITIES

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CHINA CARE CLUB, Treasurer August 2010 - August 2011

• Managed money raised from fundraising and donations and communicated with Student Union Treasurer to determine budgets

• Generated financial support for orphans in China through multiple events

BUSINESS CLUB, E-board member August 2009 - August 2011

• Brainsgtormed ideas for club business with current members to create new member-run enterprise

• Coordinated networking events to broaden club members’ knowledge of business field

Volunteer Vacation, Member August 2008 - August 2009

• Worked with non-profit cooperatives to tackle issues of poverty

• Built a house and cooked meals for individuals who are homeless

SKILLS AND INTERESTS

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• Language: Vietnamese (Fluent)

• Computer Skills: Word, PowerPoint, Excel, Stata

• Interests: Traveling, helping people, puzzles, painting, weight-training

• Massachusetts Real Estate License

Contact this candidate