Customer Service/Manager/Promotions

Peter Melchor, B.A.

**** ** **** ***

Miami, Florida 33145

Email: *********@*****.***

Cell: 305-***-****

OBJECTIVE To obtain a position which promotes personal and professional growth while

making a strong positive impact on your organization

PERSONAL SKILLS

-Highly motivated and effective individual with a positive attitude

-Excellent interpersonal and communication skills

-Professional team player

-Focused with a long term goal of upper management responsibilities

-Seasoned organizational and management skills for innovative special projects

-Ability to analyze and creatively problem solve

-Strong ethics allowing for confidential information to be handled with the utmost

sensitivity

-Detail-oriented and able to learn new tasks expeditiously

-Fully Bilingual (English/Spanish), Excellent written and oral skills

-Able to multi-task

-Proficient in Microsoft Word, Excel, Access, Outlook, Power Point and Internet

-knowledge of music and sports industry with an emphasis in broadcasting

EDUCATION

1995 Bachelor of Arts, Communications Broadcasting Production

Florida International University, Miami, FL

1991 Associates of Arts, Miami-Dade Community College, Miami, FL

ADDITIONAL TRAINING

2002 Diploma, Connecticut School of Broadcasting, Davie, FL

1994 & 1995 Intern/Assistant Editor & Script Writer/Administrative Assistant

CHANNEL 23 (UNIVISION), Miami, FL

-Involved with television shows: “Control”, “Fuera De Serie”, and “Caliente”

-Involved in “brainstorming” sessions for show topics

-Generated letters and phone calls for talent search

-Assisted in producing sample-music for opening and closing of shows

-Involved in shadowing the work of cameramen, T.D., stage managers, teleprompters,

and audio engineers

1994 Intern/Journalist Staff

SUMMIT OF THE AMERICAS, Miami, FL

-Assist TV reporters/producers from different countries to broadcast news segments

-Serve as translator for world television/radio stations

-Attend and log recorded segments of different presidential conferences and debates

Summers '93/94 Intern

RADIO RITMO 98.3 F.M.

-Create commercials, produce demo tapes, set up levels for broadcasting commercials and

music

EMPLOYMENT

Nov 1986-Present President/Owner

DIVINE SOUND PRODUCTION, Miami, FL

-Supervise entire production of high quality entertainment

-Install, ensure proper functioning of professional D.J. equipment and lighting

-Maintain inventory lists of different categories of music

-Self-promotion of services as Disc Jockey or Master of Ceremonies

-Contract engagements in nightclubs and special events

Jan 2010-Jun 2010 Temporary Medical Office Assistant

PEDRO MELCHOR, M.D., Miami, FL

-Administered patient care; transfer of patients (Hospital, Nursing Homes, etc.)

-Prepared patients for examination and assist the physician with procedures

-Handled Medical records, managed, maintained Medical billing, patient charts

-Assisted patients with Medical Forms and other related duties

-Performed medical administrative duties, greeting patients, scheduled

appointments, filling documents

Jul 2007-Jul 2009 Service Advisor

LAUDERDALE HOLMAN BMW PEMBROKE PINES, Pembroke Pines, FL

-Discuss customer concerns regarding their vehicle upon arrival

-Provide customers with a visual inspection giving them an initial impression

of potential problems with respect to their vehicle

-Make calls for first appointments; provide careful follow-up calls to inform

customers about the progress of their vehicle and estimated time of service

completion

-Provide active delivery by explaining the repairs done to their vehicle

Jul 2004-Jul 2007 Assistant Service Manager / Service Advisor

MAROONE FORD OF MIAMI/MAROONE NISSAN OF MIAMI, Miami, FL

-Initiate contact with customers providing a visual inspection of their vehicle

-Discuss customer concerns regarding their vehicle, Provide active delivery by

explaining repairs

-Give advise to customers in maintaining their vehicle to the highest standards

-Call customers to inform them of the progress of their vehicle and estimates

time of service completed

Mar 1999-Jul 2004 Membership Services – Village Supervisor

CLUB MED, Coral Gables, FL

-Provide responsible, courteous and proper management of customer relations

issues

-Create proposals to resolve issues by offering compensation depending on

situations

-Generate letters and phone calls for individual cases

-Liaison with Operations, Accounting, Transportation Sales and Marketing

departments on a case-by-case basis

Nov 1992-Mar 1999 Ground Services, Miami Bus Coordinator

ROYAL CARIBBEAN INTERNATIONAL CRUISES, Miami, FL

-Prepare bus order documents for transfer and hotel packages for international

and domestic VIP’s, guest, special groups and crewmembers

-Create proposals for better delivery of services

-Provide customer services to guest and travel agents

-Liaison with Group Sales department to sell transfer for small and large groups, -Liaison with weekly vendors

REFERENCES Available upon request

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