Customer Service Technician
Resume:
HUGO OREGON
TOMBALL, TX ****5
Objective:
To obtain a full-time position as a Service Technician in which to use my skills to their fullest potential.
Work Experience:
Service Technician November 2004 - present
Electronic Security Systems, Houston, TX
• Perform Installation, Inspection and Service to customer fire and security alarm systems
• Assemble and program new panels and equipment
• Ensured a high level of customer service, satisfaction and communication
• Created electrical and or fire alarm system design deliverables and documents
• Documented technical reports related to specific design issues
• Utilized design tools to efficiently execute project deliverables
• Attended technical meetings with customer and engineering functional staff
• Carry out electrical and fire alarm system design calculations on simple power and fire alarm systems
• Assist in the programming, installation and validation of operating systems according to customer specifications using manufacturer’s code
• Test, resolve and troubleshoot problems
• Train less experienced technicians and customers as necessary
• Utilize pre-planned schedule to ensure all inspections are completed in a timely manner
Window and Door Service Technician 1998 – 2004
Pella Windows and Doors, Houston, TX
• Maintained service and installations by conducting various tests and then resolving the problems
• Provided excellent customer service by assisting the customers in resolving any complaints
• Recommended the various methods to improve the working equipment and/or installing new equipment
• Prepared logs and reports of the installation and the repair work carried on the site
• Maintained the parts and supplies, performed preventative maintenance on the frames and performed troubleshooting to diagnose the problem
• Supervised the completion of all installation and ensured product functioned properly
• Ensured that all installation work is carried out as well as protecting the customer’s belongings at the job site
• Attended training for the necessary installation work
Summary of Qualifications:
Ability to climb ladders, to pull cables, and work in confined and high spaces
Ability to measure the area and then gather all the equipment required for the installation
Ability to read and interpret blueprints, schematics, and other technical specifications
Ability to resolve all problems occurring in prior installations
Ability to use various hand and power tools
Excellent communication and writing skills
Excellent analytical and critical thinking skills
Operational knowledge of various sizes of window and door frames and their measurements
Profound knowledge of fire and security alarm systems
Strong experience in installing and replacing the window and door frames
Education:
Sharpstown Senior High School
TTSI – Technical Courses
Contact this candidate