Manager customer care / sales

Summary

Diverse Experience in Business Development, Marketing and Pre-sales in Outsourcing and IT Services

6+ years experience in International Business Development, Marketing, Pre Sales, Client Relations and Process Improvement with consistent achievement of targets.

An Oracle Certified Sales Champion proficient in International Sales and Marketing of solutions for leading technology platforms like Oracle, Microsoft.

Experience in launching new services, products & solutions to expand services portfolio.

Company representative for Events in US.

A Post Graduate in International Trade and Management from Narsee Monjee Institute of Management studies

Key Skills

Campaign management, Marketing IT services, Event Co-ordination, Account Mining, Outsourcing, Solution Sales, Key Relationship Management, Alliances, People Management

Experience

Business Development Manager at Hitachi Consulting (Sierra Atlantic), Hyderabad – India

Apr 2007 – Till Date

Pre-sales for United States supporting Oracle, Microsoft & Salesforce.com solutions

Leading RFX response.

Campaign management, event management, lead generation and market research

Follow-through of sales opportunities & closing of deals working with customer organization.

Sales & solution presentations to key stakeholders in customer organization

Supporting Delivery teams in ensuring customer delight through client relationship management

Participation in key marketing events like Collaborate, Oracle Open World (OOW), Oracle Applications Users Group Conference (OAUG)

Liaison with product alliance teams.

Sales Executive at SAP Labs India (YASU Technologies), Hyderabad – India

May 2006 – Mar 2007

Pre-sales for EMEA & United States supporting Business Rules Management solutions

Leading requirement gatherings & customer presentations.

Campaign management, event management, lead generation and market research

Technical Support Officer at HCL technologies Ltd, NOIDA – India

Sep 2005 – May 2006

Level 2 & Level 3 Technical Support for British Telecom & Yahoo customers

Training and on-boarding of new recruits

Manager at Chitrakar Gram Udyog, Mumbai – India

Apr 2004 – Aug 2005

Leading Sales & operations of the Small Scale industry in manufacturing & distribution of Incense Sticks, Perfumes and Handicraft.

Education

PG Diploma in International Trade and Management, Narsee Monjee Institute of Management Studies

Mumbai, India 2003 – 2004

Bachelor of Commerce, Delhi University

New Delhi, India 2000 – 2003

Training/ Certification

IMPACT – 2 Year Software Training Program from SSI Ltd. (Aptech Ltd.)

Certificate In Computing – Indira Gandhi National Open University

SPIN® Selling – NIIT

Oracle Certified Sales Champion – OPN Oracle®

Other Details

Languages: Hindi, English

Visas: B1/B2

Active participant in extra-curricular activities during school & college days.

NITIN KASERA

HYDERABAD

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