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Customer Service Manager

Phoenix, AZ, 85016
August 16, 2012

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Jasel Mills

**** *. ***** **., *******, AZ ***** ~ 480-***-**** ~

Objective: I'm looking for a position that will allow for enhanced connectivity between myself and the public. I thoroughly enjoy exploring the needs of customers and then providing the services they desire.


Assistant Store Manager

5/10-7/12 Group USA, Tempe AZ

~ Store Operations: scheduling, communication with associates and corporate management, development and support of corporate initiated programs.

~ Sales and Marketing: executing merchandise standards as well as overall presentation of merchandise throughout the store. Planning, development, and execution of special events in-store.

~ Customer Service: maintaining customer relations and promoting the customer service program initiated by corporate management among associates. Development of customer interest in merchandise and store activities.

Assistant Manager

6/06-2/10 DressBarn, Tempe, AZ

~ Store Operations: scheduling staff, payroll, floor design and set up

~ Sales and Marketing: driving sales, coaching and mentoring sales associates

~ Customer Service: maintaining customer relationships and conflict resolution

~ Pursuit of customers interested in holding shopping events in-store


05/05-05/06 Arizona Title Agency, Tempe, AZ

~ Clerical Responsibilities: heavy phones, general administrative duties

~ File Preparation: formatting incoming documents, distribution and follow up

~ Customer Service: greeting and maintaining customer relationships

Cashier Lead

8/02-5/05 Sears, Mesa, AZ

~ Management: scheduling, coaching, training of all cashiers, conflict resolution

~ Loss Prevention: financial discrepancy investigation for all departments

~ Manager on Duty, Marketing, Merchandise and Customer Assistance


Arizona State University, Tempe, AZ

01/09- Present

~ Bachelors of Science in Psychology

Community Relations:

~ I have worked with the Cameo Club for the last 8 years on the planning and development of the annual Cameo Ball. I have pursued donations and sponsorship as well as devoting my time to the physical execution of the Ball on the day of the event. We have risen over $400,000 for various charities over the last 8 years.

~ I am also involved in the planning and development of the Ms. Senior Arizona Pageant. Over the last 10 years I have helped with coaching the contestants prior to the pageant as well as the set-up of the event and guiding the contestants through the dress rehearsal and pageant itself.

~ I have also been involved in fundraising for the Muscular Dystrophy Association.

I have strong computer, interpersonal, organizational and communication skills. I have a strong work ethic, am very dependable, learn quickly, and execute tasks well.

References: References are available on request.

Contact this candidate