Customer Service Sales

A diversely trained, self-directed administrative support specialist with a strong history of success adapting to shifting priorities and completing multiple tasks, utilizing a solid foundation of Medicare, accounting, attention to customer service and in-depth hardware/software knowledge.

PROFESSIONAL EXPERIENCE

Awarded Team Medicare 2000 recognition for superior customer service and teamwork. Efficient and productive client, office and business communication utilizing superior interpersonal, phone and written skills.

Solid history of client base expansion and retention through aggressive and professional sales calls to 25+ contractors per day.

Fully encompassed, flexible skill-set built from varied responsibilities including numerous on-site, email and phone sales calls, involvement in product design, planning and demonstration, presentation of business proposals, customer invoicing utilizing QuickBooks, management and training of staff, and technical troubleshooting..

Knowledge of health care/Medicare paperwork requirements and processes, including calculation of provider cost reports.

Software knowledge: PC fluency; Main frame, Microsoft Office Excel, Word, Outlook, PowerPoint; configure/navigate Windows 98, NT, 2000, XP, Vista, Win 7. Ability to quickly learn and utilize specialty software such as KCD Design. Data communication, application support, network protocol and OS installation.

WORK HISTORY

American Vision Cabinets Inc. Camarillo

Business Owner 2004 to Present

Place and receive professional sales calls and follow up with potential customers.

manage and monitor activity including quantity analysis, productivity, training, work activity sequencing,

network scheduling and computer design plans and applications specific to construction needs.

Overview of project codes, building systems, contract documents, cost estimating and scheduling and

other practices used in the contracting process.

. Handle all project finance aspects, including all payments, bank transactions and Quick books entries

Design, build and install construction projects.

United Government Services, LLC Camarillo, CA

Cost Report Specialist II 1999 to 2004

Blue Cross/WellPoint contracted intermediary between Government Medicare and hospital providers.

Filtered provider categories and monthly corresponding letters using Microsoft Access and Excel Data

Mail Merge.

Responsible for database maintenance, including daily elimination and addition of providers within a

3000+ client listing.

Inspected and investigated cost report submission upwards of $11 million to comply with guidelines

and requirements.

Received inspect and forwarded accepted resubmitted cost reports to multiple departments

utilizing Kinko’s printing partnership.

Calculated/prepared Provider Overpayment Reports (POR's) for each cost report according to current

filing status.

Provided PC support, network management and services to the records department.

Performed setup and install of scanners and barcode software for fast and accurate data handling.

Provided cross system support and solutions between work stations.

EDUCATION

Commercial Technical Institute Alexandria, Egypt

Associate of Arts, Accounting

LICENSES & LANGUAGES

A+ Certification, CompTIA, Oxford institute, Canoga Park, CA.

MCP, Microsoft Certified Professional, Oxford institute, Canoga Park, CA.

MCSE, Microsoft Certified System Engineer, Oxford institute, Canoga Park, CA.

Arabic and Greek languages read, write and speak.

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