Customer Service
Resume:
NICHOLE PATRICE BOLTON
SANDY SPRINGS, GA 30350
******@*****.***
OBJECTIVE
To obtain a Customer Service position with a dynamic corporation where I can use my energy and skills to develop, motivate, lead and encourage employee productivity.
EDUCATION
American Intercontinental University
• BA in Fashion Marketing & Design
Junior / Expected Graduation Date 12/2013
PROFESSIONAL EXPERIENCE
T-mobile
July 2008-July 2011
Retail Technical Support Lead /Sales (Dunwoody, GA)
• More than 3 years’ successful experience in customer service and support with recognized strengths in account
maintenance, hands on trouble-shooting devices by updating (Blackberry, Android, Window) devices, factory resetting and processing in-store and out-of- store warranty exchanges.
• Resolved a variety of customer inquires in areas of technical support and billing/account questions
• Possess solid computer skills with excellent knowledge of T-Mobile Call Center and Retail software systems
• Provide effective and timely resolution of problem solving and decision making for the customers best interest
• Deliver world class customer service and build customer satisfaction and loyalty
• Proactively offer products and services to T-mobile future and current customers
Augusta Youth Development Campus
Feb 2005- June 2008
Juvenile Correctional Officer (Augusta, GA)
• Monitors and provides crisis
• On-site intervention for youthful offenders
• Provide a safe, secure and clean environment for the habilitation and custody of youth
• Build, maintain, inform and explain institutional rules appropriate rapport with inmates.
• Defuse disruptive behavior by verbal interventions.
• Use verbal and listening skills to determine potential inmate problems, such as suicide risk, intoxication, drug usage, assaultive behavior, etc.
The Athlete’s Foot
May 2003- Jan 2005
Assistant Store Manager (Augusta, GA)
• Inventory control by touring department with Dept. Supervisors and associates to maintain in –stock and prevent shrinkage.
• Interviewing, hiring and training associates properly, while making sure that they have the tools and resources that they need to be successful employees.
• Maintaining merchandise, orchestrating the stock of new items, inventory, floor supervision, ordering store supplies.
• Designing more attractive merchandise presentation strategies and special marketing campaigns, resulting in increased store traffic and profits.
• Executing sales promotions 100% to maximize in-store.
Recommendations upon request
Contact this candidate