Manager Customer Service

Paul Hodge

**** ****** *****, *******, ** *****

Contact #843-***-**** msg925-437-3112

Objective: To secure an entry level position. I will excel as a valued team member through my strong customer service and business background. A challenging work environment with opportunity for growth and long term employment potential, where my skills and previous work experience will be utilized sharpened and developed, benefiting both the employer and myself.

SUMMARY: Top notch Manager in the hospitality. Award winning customer service background with experience in day-to-day management of hotel and its staff with commercial accountability for planning, organizing and directing all hotel services, including front office (reception, concierge, and reservation), banqueting and housekeeping. Retail (Assistant Store Manager, Visual Manager, Contract & seasonal employment.

Summary of Qualifications * Over ten years experience. * Complete knowledge of hotels operations. * Outstanding oral, written and training communication skills * Unparalleled guest relations skills especially in creating "special touches" and resolving Guest requests and concerns. * Strong analytical skills including trend analysis and the ability to develop innovative tactics to resolve problems. * Excellent eye for details can carry out actions to improve the appearance of the property, and employees as well as establish relevant actions that meet guest's expectations. * Positive and upbeat approach to employee relations and guest complaints. * Strong computer skills especially word processing, hotel operating systems and spreadsheet creation. * Remarkable ability to ensure proper selection, training, motivation and counseling of all employees.

Professional Experience:

G&P Services Florence, SC Dallas TX 01/1997 to Present Contract employment Personal Assistant & Design Assistant; **Personal, Small Business and Executive Services provided. Duties may also include personal services, Administrative support and domestic support, from important tasks such as event planning, clerical, project management, and HR issues, Concierge, Houseman and housekeeping services. Home staging and landscaping & care. Design hard and soft scapes for corporate & private consumers. Seasonal preparation & design. Assist with interior design & home decor. MHA, Administrative Support, Honeywell, Accounts Payable, Orange Property Management, payment processing, Martin Real Estate, Landscaping.

Quality Inn Florence SC 01/2010 to 09/2010 Assistant General Manager

Holiday Inn Hotel & Suites Florence SC. JJ Hospitality grp. 10/2008 to 12/2009 Executive Housekeeper

Belk’s Department Stores Florence, SC 02/2004 to 06/2008 Assistant Visual Manager; Visual displays, Seasonal Preparation & Vendor Setup for Florence store & surrounding locations. Set the standard for area stores. Won awards for visual set up of special events to include Clinique, Max, Lancôme and various other vendors.

Econo Lodge SREE Inc., Florence, SC 02/2000 to 10/2004 General Manager;

Holiday Inn Hotels / Ramada Hotels 04/1991 to 06/1998 GSR, Front Desk Manager, Assistant Manager

Education Stratford Art Institute, 1988-1990 Associates Degree 3.7 GPA