Skilled in Administrative Support, Customer Service, Retail Management

Dana M. Molfetto Home Phone: 718-***-****

***-** **** ****** *-mail Address: *************@*****.***

Ozone Park, NY 11417

Proficient in Microsoft Windows and Microsoft Office. Experienced in all areas of office support and customerservice. Capable of handling high volume multi-line phonesystem. Skilled in light typing, data entry, filing and other clerical

duties.

Experience

Human Resources Assistant Sears, New Hyde Park, NY 9/2008-Present

*All aspects of Human Resources for current and potential employees,including training

*Daily audits of profits and losses

*Able to work both independently and in a collaborative team environment

*All aspects of customer service, data entry, all aspects on officesupport and daily operations

*Work with department managers for proper daily store coverage, andspecial store events

Customer Service Rep. (Temp) AIG(Litigation Management) New York, NY 10/2007-8/2008

*Interfaced in the day to day support of technologysystems, business workflows and department goals to produce a highquality work product

*Ensured appropriate resolution of customerrequests/inquiries by self, teammates or through theescalation of problematic or sensitive matters to management

*Diagnosed problems, then identified and applied solutions

*Ensured timely and effectivecommunication back to all customers via e-mail, phone and/or fax

*Identified ways on improving productivityand customer satisfaction to both team and management

Office Assistant Excalibur Systems, Inc. Elmont, NY 1/2007-9/2007

*All aspects of customer service, data entry

*All aspects on office support and daily operations

*Responsible for inventory on product repairs and company demo’s

*Generated invoices on company products, repairs and demo’s

Lead Guest Services Representative Holiday Inn Express, Brattleboro, VT 10/2005-12/2006

*All aspects of customer service, book room reservations, welcome guests and check them in

*Assisted in negotiating room rates for special events, and banquets

*Meet and exceeded goals set forth by company

*Performed general daily operations, and night audit procedures

Guest Services Representative Motel 6, Brattleboro, VT 7/2004-8/2005

*All aspects of customer service, book room reservations, and welcome guests and check them in

*General daily operations

*Meet and exceeded goals set forth by company

*Inventory control

Scheduling Office Assistant Macys East, Garden City, NY 8/2002-11/2003

*Answered high volume multi-line phone system, and all aspects ofcustomer service

*Worked with department managers for proper daily store coverage, and special store events

*Control of weekly and daily store audits, and inventory control

*Supervised over 100 customer service representatives, and data entry of all store schedule changes

Office Assistant A&T Power Tools, Huntington Station, NY 2000-2002

Assistant Manager Van Heusen, Smithfield, NC 1998-2000

2nd Assistant Manager Jones New York, Smithfield, NC 1997-1998

Education

Vermont Adult Learning, Brattleboro, VT (2006)

Beach Channel High School, Rockaway Park, NY (1993)

Contact this candidate