Customer Service Sales
Resume:
Jeffrey Leonardo
**** ******'s Crossing
Langhorne, PA 19047
Career Objective
Seeking a position as an Administrative Support staff to maximize my skills and proven knowledge of hospital support services.
Experience
OCE at Children’s Hospital of Philadelphia/ Philadelphia, PA 04/2011 to present
Materials Distribution Technician
Prepare and deliver code cart units throughout the hospital.
Deliver and transport oxygen tanks to units and departments.
Replenish hospital supplies on carts and in closets.
Remove contaminated machine pumps and replace with sanitized/sterile equipment.
Continued maintenance of all hospital equipment in accordance with OSHA regulations.
Affiliated Computer Service/ NJ Family Care Hamilton, NJ 03/2009 to 07/2011
Customer Care Specialist
Process NJ FamilyCare Medicaid applications accurately, efficiently and in a timely manner
Communicates effectively and efficiently supporting information needed for application process
Advises customers of their HIPPA rights; handles 70 percent of calls from Spanish-speaking customers.
Working knowledge of Medical terminology established by the NJ Department of Medical Health Services.
Manages caseload for Fortune 500 Company serving the State of New Jersey Department of Health and Medical Services contract.
Princeton University, Princeton, NJ 10/2007 to Present
Security Guard (Main Campus Library)
Conducts building security and safety checks.
Prepares written accident reports and maintains daily security log.
Co-facilitates in-service training sessions.
Enforces the disciplinary process as established at the center, including center pass policy & zero tolerance for violence and drugs.
Maintains harmonious relationships with local law enforcement agencies.
Ramada Plaza Resort, Hollywood, FL 11/2004 to 10/2006
Customer Service Representative for Vacation Sales
Worked with the Key Vacation Sales Team on inbound/outbound customer requests.
Assisted with room accommodations and other guest convenience tasks.
Tracked reservation information, setup timesheets and fielded onsite questions from guests.
Conducted collection/payment via telephone.
Precision Response Corporation Miami, FL 01/2004 to 10/2004
Customer Service Rep Representative for Direct TV
Opened and closed business accounts for satellite services customers.
Administered troubleshooting calls in a timely and efficient manner.
Conducted signal tests to resolve customer service complaints.
Captured and recorded data generated during telephone calls.
Expedited incoming billing inquiries.
Education
DeVry University September 1996 – June 1997
Major: Telecommunications, New Brunswick, NJ
Trenton Central High School
Diploma, Trenton, New Jersey
Skills
Bilingual: fluent in English and Spanish (oral and written)
Three years supervisory experience for a staff of 17-25
Handling monthly and annual budgets
Solid time management and leadership skills
Ability to multi-task
Proficient in Microsoft Office and Outlook; Windows XP; Vista and Office Information Technology (OIT)
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