16-years of background in Benefits Administration

Priscilla Flener

Aubrey, TX *****

214-***-**** / *********@*****.***

SUMMARY OF QUALIFICATIONS

• Dedicated and self-motivated individual offering a solid 16-years of background in Benefits Administration, including, Health and Welfare, Retirement and Supplemental Benefit Programs and Disability Management.

EMPLOYMENT HISTORY

Benefits Administrator - Bombardier Flexjet/Skyjet January 2003 – February 2009

• Responsible for Flexjet/Skyjet, Teteboro and Addison locations of approximately 750 employees.

• Disability Management – (FMLA, Short Term Disability, Long Term Disability)

• Accommodation Review Process / Return to Work

• Oversaw the regulatory compliance for benefit plans, which included ERISA, IRS Section 125, COBRA, HIPPA and FMLA.

• Implemented an employee self-serve on-line enrollment system

• Update/Implemented Policy and Procedures

• Facilitated employee Meetings (FMLA, Benefits Open Enrollment Meetings and New Hire

• Orientation Meetings).

• Developed Employee Communications and presentations for annual enrollment and New Hire Orientation.

• COBRA new hire and termination processing.

• Implemented COBRA outsourcing.

• Handled 3rd level claims appeal with third party vendors.

• Tuition Reimbursement application, approval, processing and tracking.

• Self Billing for third party vendors and approval for accounts payable.

Account Specialist - Great West National Accounts January 1996 - December 2002

• Prepare proposals for Group Representative prospective clients.

• Strong customer service skills in regards to assisting our clients and brokers with administrative, billing, eligibility and claims problems.

• Train new clients and develop their familiarity with benefits and the eligibility system.

• Perform administrative duties such as preparing proposals for Group Representatives,

answering phones, filing, creating excel spreadsheets, ordering supplies and mailing out reports.

Individual Life Department – The Brokerage, Inc. June 1995 – January 1996

• One on one contact with brokers to assist them with questions and prepare quotes.

• Set up physicals/exams with medical facilities based on the individuals requested Life Insurance Policy.

Administrative Representative, Sales – Hamman Group September 1993 – June 1995

• Gather data to run census and prepare proposals for brokers.

• Administer Group enrollment for group sizes of 2-300, including underwriting requirements, and knowledge of Texas Law as it pertains to small group health insurance.

• Work with brokers and clients to find solutions to employees’ insurance issues and/or concerns.

• Delivery of administrative kits to clients as well as answer questions and give general presentation on group plan selected

COMPUTER SKILLS

Microsoft Word, Excel, Power Point, Payroll Systems (ADP), HR systems, Lotus Notes

EDUCATIONAL SKILLS

Graduate Plano East Senior High Plano, TX

HIAA – Fundamentals A Health Insurance Primer

COBRA Training – 2004 – 2007

GenAmerica University – Telephone Skills at work and The Business of Listening

VOLUNTEER WORK

Bryans House 1980

Aubrey Library 2008 – current

REFERENCES

Available upon request

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