Seeking a challeging position

Cynthia J Bedoy

**** * ****** ***.

Chicago, Il *0629

Mobile: 773-***-****

********@*****.***

OBJECTIVE: To obtain an entry-level position in a corporation where I can utilize my abilities developed through experience and education to assist your company in reaching a higher level of success.

Summery:

Motivated to learn new skills through on-the-job training

Quick learner

Able to work independently as well as in a team-oriented environment

Strong interest in helping and working with others

Maintain a positive and professional attitude with customers

Dedicated to achieving personal and professional goals

SKILLS: Typing: 51 words per minute

Computers: Microsoft Windows 98, Word 2007,

Tribute computer system, Internet

Navigation, Quick books

Language: Bilingual; Fluent in English and

Spanish

Equipment: Telephone Switchboard, Fax machine, Copier,

and Scanner

EXPERIENCE:

Excel Answering Service 5700 s Pulaski, IL 06/08-Present

Phone Operator

Take incoming calls from lawyers, Doctors, and DHS.

Handle all messages to be delivered according to procedures

Relay messages and patch calls to Doctors requested

Gather appropriate new patient information

Checking in and out clients

Scheduling appointments and canceling appointments

Paging range of Doctors for emergencies such as pregnant patients to pediatrics

Gathering information and giving quotes for attorneys cost, in representing a client for DUI and Suspended or Revoked licenses.

Switch Board of 3 lines

CashNetUSA, 200 W. Jackson, IL 01/07-03/08

Collections Representative

Accept inbound calls from customers with past due accounts to set up repayment plans according to company guidelines

Collect funds from customers via ACH, Pay pals, MG, MO, and WU.

Assist customers with there Accounts, Notate there accounts in a professional manner. Make outbound calls in a time like manner.

Verify account information and enter data into internal computer system according to company guidelines

Telepreformance USA, Oak Brook, IL 12/05-12/06

Telemarketing Sales Representative

Provided customer account maintenance; activated and deactivated costumer credit cards; opened/closed customer accounts; trained new employees; and answered and directed telephone calls in a professional and businesslike manner.

Monitor inbound calls from time to time while notating and scoring how well some employees were doing in both English & Spanish.

Follow-up on customer requests via phone and email

Amazon Hose & Rubber Co., Chicago, IL 06/05-10/05

Receptionist/Data entry associate

Incoming telephone calls on a multi-line phone such as Switchboard of 4 lines

Received, sorted and directed mail accordingly; posted confidential checks into company computer system

Organized and prepared orders to be shipped by company computer system

Provided customer service; and prepared and sent company invoices via United States postal service.

Screening and managing correspondence, messages and phone calls

Greet visitors and direct them to the proper staff members

Order processing and order entry relating to all aspects of shipping

Checking product inventory and scheduling production orders

EDUCATION: Richard J. Daley College-Chicago, IL 01/04-Present

Bachelors’ Degree-In process

John F. Kennedy High School-Chicago, IL 09/99-6/03

High School Diploma- Completed

REFERENCES: Upon request

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