Account Manager

GREGORY Q. SHORT

***** *. ******** • South Lyon, MI • hm 248-***-**** • mbl 248-***-**** • ********@***.***

________________________________________PROFILE

Versatile professional with 30-plus years of experience in the fluid power industry. Specialty interests include Customer Satisfaction, Account Management, Sales, Branch Management, Troubleshooting/Service, Training, Technical Support, and Technician.

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EXPERIENCE

08/14/95 -11/18/08 The Oilgear Company Milwaukee, WI

MANAGER, SPECIAL ACCOUNTS, Novi Field Office

• Re-established Oilgear as a key supplier to automotive manufacturers.

1. Sold system upgrade packages totaling approximately $1,350,000 to Chrysler stamping plants for existing Oilgear cushion systems. That amount includes a $430,000 project that I wrote, sold and managed for Chrysler’s Mexico Stamping Plant.

2. Provided 11 years of reliable system performance and superior customer support on 34 metal presses for GM’s Metal Fabricating Division. Those efforts founded a relationship resulting in a $1,400,000 order of system retrofit packages. The completed order will upgrade more than 15 IHI stamping presses in the U.S.

3. Designed and implemented preventive maintenance program on Oilgear NC cushion systems at Ford’s Dearborn and Chicago Stamping Plants.

• Specialized in aftermarket sales and service to user industrial facilities.

1. Provided service, parts, repair, and training to ensure continued customer satisfaction and loyalty. For example, Chase Brass & Copper Company Inc. would purchase an average of $125,000 annually in repair business alone.

2. Worked with key personnel at Chase Brass to ensure their (estimated) $200,000 spare inventory was “as new,” correctly identified, and on their shelf.

3. Developed and conducted oil sampling program for GM Piquette Truck Plant. This service reduced customer repair costs and downtime noticeably.

4. Worked with automotive customers’ accounting personnel to resolve invoice and receivable issues typical of large automotive accounts.

• Collaborated with customer training departments preparing and instructing custom, in-plant training classes to meet the requirements. Each training package focused on various hydraulic systems as specified by each plant. Class sizes varied from between 2 and 15 students and sold for up to $50,000 per package.

1. Training packages might include lecture, custom text material and simulator software, as well as hands-on learning, for each participant.

2. Chrysler, Mexico’s training consisted of two weeks of on-site sessions including component purpose and operation, system theory, troubleshooting methodology, and maintenance requirements.

• Conducted international and domestic business transactions at all customer levels, from CEO to mechanic.

• Wrote and met annual sales budgets listing each line item by product code.

1. Annual sales budget typically reflected expectation of $1,500,000. These budget totals included sales of each product code, repairs, service, training, upgrade packages, and new systems to both existing and new customers.

GREGORY Q. SHORT________________________________________Page Two Resume

1988-1995 Fauver Hydrostatic Service Center Troy, MI

BRANCH MANAGER, SALES/FIELD-SERVICE REPRESENTATIVE

• Managed OEM-authorized service branch that rebuilt and tested hydraulic components

and hydrostatic transmissions. OEM’s included Sunstrand, Vickers, Denison,

Double A, and Hydro-line.

• Hired employees and conducted their annual performance reviews.

• Maximized efficiency in workshop and test areas by changing floor plan and altering

design of test stand.

• A $200,000 growth of branch profits resulted from expanding customer base and improving

operating efficiency.

• Implemented and instructed annual training classes and exhibited at trade shows.

• Established very loyal customer base by providing quality products and superior customer

service.

• Achieved successful customer growth and budget goals, thus I was charged with locating

and overseeing the branch move into larger building for increased office and shop area.

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EDUCATION

1975-1976 Central Michigan University Mt. Pleasant, MI

(1 year) Pre-Engineering Program.

Numerous fluid power industry certificate courses. Vickers Industrial Hydraulics 1 & 2 (1976-1977), Vickers Servo Hydraulics, Macomb Community College Fluid Power 101 &102.

Dale Carnegie Certificate Course, Effective Speaking and Human Relations.

Additional business and math classes completed from Oakland Community College, Royal Oak and Orchard Lake campuses.

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COMMUNITY

Past Board Member and present Secretary of Fairland Homeowner Association.

Actively involved in community issues; such as, clean-up, road maintenance, local speed limits, etc.

Fundraiser for Diabetes Association.

Regular monetary contributions to local Salvation Army.

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INTERESTS

Skiing, home projects, traveling, reading, including related professional publications.

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