Customer Service Management

Mahesh. A

E-Mail: *************@*****.*** ~ Mobile: +91-962******* ~ Tel: 046**-******

Aiming for managerial positions in Client Relationship Management with a leading organisation.

CAREER ABSTRACT

A competent professional with over 1 year experience as executive assistant (Personal secretary to Mrs. Tania Williams, DGM – QA (New Zealand resident)) & adminee in Hatsun Agro Product Ltd., and over 3 years of experience in BPO Banking and Customer Relationship Management with TCS BFS BPO, Chennai as Senior Associate. Possesses sound knowledge of dynamics in US Mortgage possess excellent interpersonal and communication skills with proven abilities in team management, customer relationship management, planning and Training and development.

AREAS OF EXPERTISE

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Mortgage Management

Receiving loan applications through on line for processing and reviewing all the supporting documents received in obtaining loans.

Dealing with the invoices and other clarifications by mail submitted by attorneys firms who work on behalf of company (CITIBANK).

Ensuring safe, sound and profitable mortgage loan portfolio.

Promoting quality mortgage loan customer service and related activities, including the soliciting, processing, underwriting and loan closing functions.

Generating additional revenue from lending products and services; attains established individual, department and bank goals.

Claims Processing

Ensuring all enquiries / payments are dealt with quickly, keeping the files & documents updated.

Recording the payments made to the policy holders.

Preparing reports to assess net liability of claims.

Generating various reports including monthly claims reports.

Addressing claims complaints, maintained records of products and generated periodic production reports to indicate type and quality of claim decisions.

Responsible for establishing efficient and effective claim handling procedures.

Training and development:

Identifying training requirement using training need analysis.

Developing training material for various key aspects

GMP (Good Manufacturing Practices)

GHP (Good Housekeeping Practice)

FSMS (Food Safety Management System)

HACCP (Hazard Analysis Critical Control Points)

CCP (Critical Control Points)

GLP (Good Laboratory practices)

Reduction of packing material wastage

Renovation of SOPs (Standard Operating Procedure)

Assisting DGM – QA in developing plan to use the non-moving and slow-moving packing material.

Assisting DGM – QA in revising Quality Objectives for all departments.

Development of packing machine catalog and study on its productivity details.

CAREER SCAN

Since Dec’2010: Hatsun Agro Product Ltd.,

Feb’2007 – Nov’2010: TCS BFS BPO (Formerly known as E-serve & CitiGroup Global Services)

Growth Path at TCS BFS BPO:

Feb’07- Apr’10 as Associate

Apr’10 – Nov’2010 as Senior Associate

Dec’2010 – 21st October 2010 as Executive assistant at Hatsun Agro Product Ltd.,

Key Accountabilities

Overseeing Vendor Relations Operations.

Managing all portfolios in the department.

Interacting with Attorney’s, Trustees and Clients in US over phone (conference) and e-mail for issues and queries on accounts.

Dealing with the payment of the invoices for the attorneys who works on behalf of our client.

Taking care of schedule adherence, Transaction Monitoring.

Looking after Loan Validation and Underwriting (Client Certified) for CITI Home Equity.

In HAPL (Hatsun Agro Product Ltd.,)

Coordinating executives meeting at various plants

Significant Highlights

Recognised as a Team of the Quarter.

ACADEMIC CREDENTIALS

MBA (Human Resource with Finance) from S.I.V.E.T College, University of Madras

Bachelor of Commerce Scott Christian College, Manonmaniam Sundaranar University, in 2005

XII from Vijayentha Matriculation Higher Sec. School, Matriculation Board, Chennai in 2002.

X from K.V.C.R.P.F- Matriculation CBSE Board, Chennai in 2000.

PROJECTS

Successfully completed project training in Head Post Office (Nagercoil), in Jan-Feb 2005 during the final semester of B.Com studies. The project was on Perception of employee’s satisfaction towards welfare measures.

Successfully completed PG project on Perception of employee’s satisfaction toward welfare measures in ICICI Prudential Life Insurance Corporation (Royapuram Branch) during Jan – June 2007 in the final semester of M.B.A studies.

OTHER ACTIVITIES

• Participated and won several prizes in internal competitions at TCS BPO & Hatsun Agro Product Ltd..

• Member of Lions club blood donation scheme

PERSONAL DOSSIER

Date of Birth : 15th April, 1985

Residential Address : 1st Floor, K.V. Complex, Kousalya Nagar,

Babu Street, Chitlapakkam, Chennai,

Tamilnadu, India -600073.

Permanent Address : No. 102, SMA House, Kuthiraipanthivilai (East),

Villukuri (P.O),

Kanyakumari (Dist.)

Tamil nadu – 629180.

India.

Linguistic Abilities : English, Hindi and Tamil

Passport No. : J4689404 (Valid till - 16th Feb 2021)

DECLARATION

I hereby declare that all the details furnished above are true to the best of my knowledge and belief and if I am given a chance, I will prove the worthy of your selection, always.

Place: Chennai

Date:

(Mahesh. A)

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