Manager Customer Service

Jurado D. Marshall

Professional Summary

I am a highly innovative and motivated professional with extensive warehouse and management experience, including shipping and receiving experience. Recognized for combining communication skills, organization skills and business savvy to gain responsive and focused results. A quick learner, resourceful and well-rounded team player able to connect well with people at all levels in an organization and bring diverse viewpoints to a productive consensus.

Professional Experience

Shipping/Receiving Manager

Quiet Water Entertainment, Chicago, IL Oct. 2010- Dec. 2011

• Managed inventory for this Grammy winning business/record label.

• Successfully monitored shipping of all products and files.

• Oversaw shipment/arrival of musical gear for live performances on a strict deadline.

• Implemented and maintained computer filing system to enhance shipping organization.

Customer Service Agent

Delta Air Lines, Inc., Atlanta, GA Jan. 2010- Oct. 2010

• Prepared all customer shipping tickets.

• Assured customer satisfaction with accurate and timely shipping.

• Experienced in maintaining warehousing requirements.

• Successfully and safely operated Tug and Forklift.

Shipping/Receiving Clerk Jan. 2006 – Dec. 2008

Tennessee Mat Company, Smyrna, TN

• Performed cycle and inventory counts.

• Scheduled pick-ups and contacted carriers.

• Prepared and monitored accuracy of all packing slips and bills of landing.

• Entered all warehouse move data into computer system.

• Represented and assisted warehouse manager in all areas of responsibility.

Shipping Clerk Jan. 2005 - Oct. 2005

American Paper and Twine, Nashville, TN

• Verified all invoices and purchase orders.

• Organized and prepared customer orders to be shipped.

Shipping/Inventory Clerk Mar. 2004 - Jan. 2005

Meiko USA, Nashville, TN

• Assembled commercial dishwashers and prepared them for shipping.

• Assisted the plant manager in all areas of responsibility.

Package Handler Sep. 2002 - Feb. 2004

FedEx Ground Package Systems, Inc., Huntsville, AL

• Prepared packages and moved them to appropriate locations for shipping.

• Assisted in standard warehouse move activities.

Skills and Qualifications

• Computerized hardware testing

• Microsoft Windows Office Suite

• Forklift, Cherry Picker

• SBT Accounting Systems

• MS Office (Word, PowerPoint, Excel, Outlook)

Education

Bachelor of Science Oakwood College, Huntsville, AL 1996 - 1998

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