Administrative Assistant Customer Service

Amie Madelozo

**** ******* ** #***, ***** Vista, CA 91911; 209-***-****; ************@*****.***

OBJECTIVE

Seeking a full time position as an administrative Assistant with your prestigious organization

SUMMARY OF QUALIFICATIONS

• 2 years experience in the area of project management, administration, training, planning, filing and bookkeeping

• Proven ability to listen effectively to superiors, peers and customers alike while resolving any issue that arises with sound judgment, good decision and logical solution

• Excellent communication and organizational skills

• Very reliable, quick-learner, highly motivated and versatile individual

• Team player, can perform and adapt to any given situation and environment with positive results

• Exceptional follow through abilities and detail oriented, can plan and oversee any project or assignment from concept to finish product

• 50 WPM

• Proficient with computer software: Microsoft Word, Excel, PowerPoint, and Outlook

• Experience working with people of diverse cultures and ethnicities

EDUCATION/CERTIFICATION

Jun 2008 National University San Diego, CA

Completed 80 semester units toward a BS degree in Healthcare Administration

Jan 2012 Concorde Career College San Diego, CA

Medical Office Administration

PROFESSIONAL EXPERIENCE

• Performed every assigned duties and responsibilities with strict compliance to safety, quality assurance, and OSHA regulations

• Answered telephones and directed calls to appropriate staff to resolve any inquiries that need prompt attention

• Scheduled and confirmed client’s appointments

• Greeted visitors, ascertain purpose of visit, and directed them to appropriate staff

• Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet and other software applications to prepare reports, invoices and letters

• Interviewed client to complete documents, case histories, and intake

• Received and routed messages and documents to appropriate staff

• Compiled recorded reports and correspondence, using computer

• Transmitted correspondence records by mail, e-mail and fax

• Maintained records, technical library and correspondence files for easy retrieval, accountabilities and future references

WORK HISTORY

Apr 2010-Apr 2012 Naval Station San Diego, CA

Administrative Assistant/Secretary/Customer Service Representative

• Developed and maintained an organized filing system for easy access and retrieval

• Composed and reviewed over 1000 Power of Attorney for service members

• Drafted, reviewed, and witnessed over 1000 Wills

• Maintained and updated client’s information and qualification service

• Coordinated and assisted 140 Divorce Seminar

• Prepared 182 Federal Tax and 154 State Tax Returns and submitted electronic file during 2009 and 2010 tax season through Volunteer Income Tax Assistance (VITA)

Mar 2008-Mar 2010 USS Bonhomme Richard (LHD6) San Diego, CA

Maintenance Technician/Repairman/Receptionist

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