Customer Service High School

CARLEISHA C. CUSTIS

**** ******** **. • No. Little Rock, Arkansas 72118 • ********@*****.*** • 501-***-****

QUALIFICATIONS SUMMARY

• More than 7 years’ successful experience in guest service/customer service and support with recognized strengths in account maintenance.

• Possess solid computer skills.

• Expertise in identifying and resolving escalated customer service issues.

• Ability to adapt to, motivate, and lead customer service employees.

• A team player, acknowledged as “Total Quality Customer Service Professional”.

• Ability to assist and follow, standard policies/procedures in fast pace environment.

PROFESSIONAL EXPERIENCE

*AT&T MOBILITY – Little Rock, Arkansas 2006 to 2011

Customer Service Representative (Jan2006 to Feb2011)

• Work with hundreds of sales/customer support professionals covering several states (Northeast Region), responsible for thousands of individual and corporate accounts.

• Support sales reps in opening new accounts and upgrading existing service.

• Quickly and effectively solve customer challenges.

• Specializes in identifying customer needs and recommending appropriate company product and service offerings.

• Constantly working to improve and maintain first call resolution and overall satisfaction for all customers.

*TOYS R US – No. Little Rock, Arkansas 2004-2006

Guest Service/Cashier (Sep2004 to Jan2006)

• Provide guest service by assisting with returns/exchanges.

• Aid cashiers with price matching for customers.

• Assist manager on duty with set up or countdown of registers before/after cashier duty.

• Perform cashier duties when needed

• Assist with floor duty such as customer assistance and/or maintain specific areas in store.

CARLEISHA C. CUSTIS

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Professional Experience Continued

*PARKSTONE RETIREMENT CENTER-No. Little Rock, Arkansas 2000-2004

Dining Room Server (Sep2000-Aug2004)

Provide service to retirement center residents in dining area during breakfast and lunch hours.

• Responsible for preparing meals and dining room setup.

• Filled residents order and served meals.

• Delivered to go orders to residents unable to come to dining area.

EDUCATION AND TRAINING

High School Diploma • NO LITTLE ROCK HIGH SCHOOL – No Little Rock, Arkansas

Currently enrolled • PULASKI TECHNICAL COLLEGE – No Little Rock, Arkansas

REFRENCES

• Furnished upon request.

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