Edwin Freeman Resume

Edwin S. Freeman

**** ****** **** **.

Loganville, GA 30052

Tel: 770-***-****

Email: ****************@*****.***

Customer Service Supervisor

* ***** ** ******** ******* experience

Results orientated, trustworthy professional seasoned in customer service management. Exceeds in fast paced environments as well as supervising and inspiring staff to increase productivity and company profitability. Works well independently as well as part of a team.

Education:

• Bachelor of Business Administration, Marketing; American Intercontinental University

Experience:

Supervisor Branch Operations

Navy Federal Credit Union 2007-2008

Current responsibilities

• Oversight of daily operations management assisting in the resolution of any issue impacting the office’s ability to provide prompt, responsive credit union service to members.

• Performing administrative management duties. Conducting formal audits of branch operations and assisting in the preparation of required office reports.

• Documenting employee performance and preparing employee appraisals.

• Making or recommending changes to enhance overall teller operations

• Serve as Assistant Treasurer, Loan officer and Vault Custodian

• Assisting in ensuring branch security requirements are followed including vault room functions, ATM maintenance and account/loan servicing.

Customer Care Specialist II;

Assurant Specialty Property, Duluth, GA 2006-2007

• Fulfilled customer inquiries resolving questions and problems addressed by claimants.

• Handled incoming calls from homeowners, insurance agents, and insurance companies regarding hazard insurance issues.

• Verified policy information, updated policy information and disbursed premiums.

• Researched outstanding premium payments and answered questions regarding hazard insurance procedures.

• Assisted in special projects requested by the client.

Production Manager

National Asset Management, Marietta, GA 2004 - 2006

• Planed, organized, and managed the resources manpower and equipment to accomplish efficient scheduling.

• Organized activities monitored and maintained efficient workflow in line with "customer" needs.

• Communicated with customers that were past due on their accounts advising them of positive actions that would benefit them regarding their credit.

• Acted as a liaison between my client and the customers in order to resolve each case in the most time efficient manner.

Customer Sales Representative;

MCI WorldCom, Alpharetta, GA 2002- 2004

• Consulted with customers about MCI plans, phone features, and other valuable products.

• Collected on past due accounts and gave arrangements according to MCI policy.

• Activated phones and conducted credit checks.

Customer Service Care Professional

AT&T Broadband, ST. Paul, MN 1999-2001

• Installed and conducted trouble shooting of products over the phone.

• Processed payment transactions over the phone.

• Promoted and sold AT&T products over the phone to customers.

Teller

Wells Fargo Bank St. Paul, MN 1998 - 2002

• Processed transactions and helped clients manage their finances.

• Found ways to make financial services more convenient.

• Other responsibilities included identifying and making sales referrals, recommending financial services options, safe deposit help and much more.

References:

Available Upon Request

Contact this candidate