Customer Service Executive Assistant
Resume:
STACY WINT-MARTIN
Dearborn, MI
********@*******.***
CAREER SUMMARY
* More than 20 years diversified experience in administrative support, office support and
Customer service in various business environments, including eight years as an Executive
Assistant for Ford Motor Company
* Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
* Works extremely well under pressure.
* Excellent organizational, time management and communication skills.
* A hard-working and dedicated team player capable of prioritizing a demanding workload.
PROFESSIONAL EXPERIENCE
4/1/2011 to Present - Activity seeking employment
Development Dimensions International (DDI) (Aeortek Contract Completed)
Administrative Assistant – Consulting Firm
1/2011 – 3/2011
*Coordinated meetings with participants, managers and (DDI) coaches
*Scheduled meetings with participants, managers and (DDI) coaches
*Updated weekly reports
* Arranged travel reservations
* Generated and submitted expense reports using on-line system for review/approval
* Arranged worldwide audio connections
* Answered and routed calls
9/2010-1/2011 – Activity seeking employment
AGH CONSTRUCTION COMPANY, Belleville, MI
Executive Assistant to the President
08/2008 – 08/2010
* Maintained Presidents schedule and calendar
* Coordinated meetings with clients and contractors
* Assisted with marketing and sales
* Accounting and department timekeeping
* Composed, typed, copied and distributed departmental documents
* Answered and routed calls on a multi-line phone system
FORD MOTOR COMPANY (MSX CONTRACT), Dearborn, MI
Executive Assistant to Multiple Directors of Corporate Finance
10/2000 – 7/2008
* Provided support to multiple Directors of Corporate Finance and their departments
From 2/2007 – 7/2008
* Provided support to multiple Senior Managers of Visualization/Cad Cam from
10/2000-12/2005
* Maintained schedules and calendars for Directors and their departments
* Coordinated meetings with Senior Executives, Senior Finance Management, staff and
Customers
* Composed, typed, copied and distributed all necessary departmental documents
* Arranged worldwide audio connections for conferences
* Arranged travel reservations (domestic and international) and created itineraries for Directors
* Coordinated proper use of credit card charges and reconciled credit card statements
* Generated and submitted expense reports using on-line system for review/approval
* Assisted HR Personnel Planner in handling of confidential documents, correspondence and
Meetings
* Maintained and updated current department distribution lists for both Finance and IT
* Tracked projects and maintained weekly reports
DELPHI, (Aeortek Contract), Troy, MI
Executive Assistant to the Vice President of Sales & Marketing
09/2006 – 02/2007
* Provided support to the Vice President of Sales and Marketing. This
was a temporary assignment between assignments for Ford Motor Co. Duties are listed
above in addition to Department timekeeping
Vector SCM (Office Team), Novi Michigan
Executive Assistant to the Vice President
Logistics Specialist
01/2006-9/2006
*Provided support to the Vice President of North American Operations Logistics
* Maintained schedules and calendars for the Vice President and the department
* Coordinated meetings with Senior Executives, staff and customers
* Composed, typed, copied and distributed all necessary departmental documents
* Arranged worldwide audio connections for conferences
* Arranged travel reservations (domestic and international) and created itineraries
* Coordinated proper use of credit card charges and reconciled credit card statements
* Generated and submitted expense reports using on-line system for review/approval
* Assisted HR Personnel Planner in handling of confidential documents, correspondence
SSDC CORP, Novi, MI
Medicare Customer Service Representative
09/1993 – 10/2000
* Facilitated health insurance overpayment recoveries for employers due to the 1993 Omnibus
Reconciliation Act (OBRA)
* Assisted with Medicare part B applications and submitted to social security
* Assisted providers to re-submit claims to Medicare that we’re incorrectly paid
* Billed Medicare once the recovery was received
EXTENDED TRAINING:
Classes through Ford Motor Company in Excel, Outlook, Word and PowerPoint
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