Michelle Wilson's Resume

SUMMARY OF QUALIFICATIONS

Over ** years of progressive managerial/supervisory experience in high-volume, fast paced service support capacities directing large-scale procurement, personnel, administrative, and food service operations. Ensured Quality Assurance/Quality Control measures were monitored daily for the government. Excellent planning, administrative, organizational, customer service, and communication skills with the ability to foresee requirements, set priorities, and effectively manages time and resources. Adapt quickly in dynamic environments by integrating and working well with a diverse population. Manage multiple tasks simultaneously being dependable, flexible, decisive and results-oriented. Computer knowledge includes knowledge of QuickBooks Pro 2008, Microsoft Word, PowerPoint, some Excel, Outlook, and Internet Explorer. Typing skills include 50 wpm. Possess a Department of Defense Secret security clearance.

AREAS OF EXPERTISE

Personnel Supervision/Training

• Supervised up to 100 employees in fast paced, high volume, stressful work environments

• Designed and implemented comprehensive, on the job, performance-oriented, cross-training programs, which increased employee productivity and service quality

• Evaluated, counseled and motivated employees by promoting a positive work environment

• Selected personnel for promotions and/or disciplinary action based on job performance

• Enforced standards and policies relative to daily operations management and service excellence

• Mentored subordinates to compete for and win numerous culinary competitions

Administration/Customer Service

• Utilized a variety of administrative and supervisory tools to expedite and streamline work processes

• Determined daily demand and directed the procurement, receipt, storage, and issue of supplies while operating within budget by applying stringent accounting procedures and inventory control

• Accounted for daily cash collections in excess of $1,500 and prepared/submitted accurate documentation

• Analyzed operational procedures to determine employee requirements and for developing work schedules

• Processed personnel actions and performed numerous administrative functions in establishing and maintaining effective filing systems and creating correspondence

• Received and resolved customer complaints regarding service and/or product inconsistencies

• Consistently passed all monthly required inspections with commendable ratings

• Conducted data entry services by ordering, receiving and inventory of supplies

• Conducted a variety of clerical duties consisting of filing, data entry, online research, and typing correspondence/memorandums

MICHELLE D. WILSON Page 2

• On various occasions conducted duties of coordinating meetings, maintaining a training schedule, and conducting employee training, both on-the-job and remedial training

Procurement/Inventory Control

• Analyzed past consumption trends to determine order quantities and met budgetary guidelines

• Ordered supply inventories monthly through approved vendors and maintained stringent controls on product ordering consistency

• Verified delivery and receipt of inventory and supplies against shipment invoices

• Assisted in the development of equipment requirements, reports, and initiating repair work orders

Operations Management

• Managed and supervised a staff of 40 personnel in daily job performance operations

• Conducted surveys to ascertain areas of deficiency and implemented enhanced services and operational efficiencies, which resulted in customer service satisfaction and increased operations

• Devised and coordinated special events to support traditional holidays, cultural milestones, and military dignitary protocol

• Monitored job performance procedures and evaluated final product ensuring standardized and consistent quality by detecting deficiencies and making recommendations for correction immediately

• Maintained a 92% average on evaluations consisting of administrative accountability and daily job performance requirements

WORK EXPERIENCE

• Senior Advisor, United States Army, Fort Gordon, GA, 2007 - Present

• Dining Facility Manager, United States Army, Darmstadt, Germany, 2006 – 2007

• Quality Control Contracting Officer, United States Army, Baghdad, Iraq, 2005 – 2006

• Headquarters Advisor, United States Army, Darmstadt, Germany, 2004 – 2005

• Administrative Supervisor, United States Army, Fort Gordon, GA, 2002 – 2004

• Senior Operations Manager, United States Army, Fort Hood, TX, 1999 – 2002

• Food Operations Supervisor, United States Army, Pusan, Korea, 1998 - 1999

EDUCATION

AA Degree Candidate, Health Services Administration, American Military University, WV

GPA 3.40, Expected Graduation November 2008

PROFESSIONAL TRAINING

Certificate, Contracting Officer Representative, Department of the Army, 2005

Certificate, Personnel Manager Course, Department of the Army, 2001

Certificate, Equal Opportunity Representative Course, Department of the Army, 1997

Certificate, Personnel Supervisor Course, Department of the Army, 1995

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