Customer Service Quality Assurance

Son Le

Career Objective:

• To secure a challenging position with growth potential, in a scientific organization where I can fully utilize my scientific education and experiences.

Education:

School of Pharmacy, Buffalo, New York; Successfully completed some courses

University of North Carolina at Chapel Hill; Bachelor of Science in Biology; Minor in Chemistry

Experience:

2006-2012 Associate Scientist II

Beckman Coulter Genomics, Morrisville, North Carolina

• Conduct service testing to effectively support major product lines including: genotyping, gene expression, purification, quantitation, and sample management.

• Effectively perform nucleic acid isolation from whole blood, tissue, plasmid, and other products.

• Performed ultra/dia filtration, centrifugation, column chromatography and buffer preparation

• Characterize purified nucleic acid products. Perform fluorescence spectroscopy, UV spectroscopy, and subsequent analysis of purified DNA.

• Make master mixes, agarose gels, and perform PCR-based amplification assays.

• Perform RNA extractions using the qiacube and quantify purified RNA using the nanodrop and bio analyzer.

• Document all relevant steps electronically via LIMS and manually in a GLP and cGMP compliant environment.

• Prepare recommendations for new SOPs or modifications to existing SOPs for use in the laboratory.

• Accurately maintain all calibration and PM of relevant equipment.

• Maintain and produce controls as well as improving quality of controls including aseptic operations.

• Propose and implement solutions to improve laboratory productivity, compliance and customer service.

• Perform validation on new methods as introduced in the laboratory.

2004 - 2006 Analytical Laboratory Technician I

Family Health International, Durham, North Carolina

• Performed routine on-site assessments independently for research studies.

• Selected and prepared test samples to be compared and tested according to the guideline in the standard operating procedure.

• Performed quality assurance tests and maintained required documentation of test results.

• Ensured laboratory equipment and apparatus are properly cared for and maintained.

• Established and maintained laboratory data records according to procedures and timelines.

• Completed internal data reports.

• Served as a resource to other team members for day-to-day clinical research.

2002-2004 Health Unit Coordinator

UNC Hospital, Chapel Hill, North Carolina

• Performed coordination of non-clinical tasks, and safety measures.

• Responsible for transcribing physicians' orders, completing patient charts, and scheduling tests and appointments for patients.

• Acted as a liaison between the patients and staff.

Laboratory skills:

• GLP, PCR, Gel electrophoresis, Aseptic Technique, Pipetting, Micro pipetting, Solution

Making, Restriction enzyme digests, ultra/dia filtration, column chromatography and Centrifugation.

Computer Skills:

• Windows Operating system, Microsoft Office, Outlook,

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