Customer Service Sales
Resume:
KATELYN D ROLL
**** *. ******** ***. *** Bernardino, CA 92423
*********@*****.***
Objective
I am seeking a challenging and rewarding position using my customer service skills and abilities.
Experience
Lead Cashier/ Sales Associate
Bath and Body Works, Ontario, CA
September 2008 – November 2010
Operated computerized cash register, utilized bar code scanner and entered purchases manually, recorded sales and taxes, processed cash, checks and credit card sales, gave accurate change, processed refunds and exchanges, handled large sums of money, packaged merchandise, stocked and restocked inventory, cleared, totaled and balanced cash drawer, maintained a clean and safe work area, resolved customer complaints and maintained good customer relations, assisted in loss prevention.
Operations Assistant
Surface Prep Superstore, Ontario, CA
March2008 – September 2008
Answered multi-line phones and routed calls, typed correspondence, memos and reports, took accurate messages, schedules and re-scheduled appointments, answered routine questions and resolved customer problems, filed alphabetically, numerically, chronologically and by type, maintained office records, entered data accurately, operated a computer utilizing software, such as: Microsoft Office, Windows, Word, Excel and Powerpoint, operated a 10-key by touch, setup rental agreements and delivery arrangements, processed orders and shipped parts.
Administrative Assistant
Roberts International, Temecula, CA
June 2007 –June 2008
Collected and distributed time sheets each pay period, reviewed work charts, timesheets for accuracy and proper recording, ensured employees were paid on time accurately, ensured records had the proper authorizing signature, placed job bids, analyzed and recorded all financial transactions, answered multi-line phones and routed calls, typed correspondence, memos and reports, took accurate messages, schedules and re-scheduled appointments, answered routine questions and resolved customer problems, filed alphabetically, numerically, chronologically and by type, maintained office records, entered data accurately, operated a computer utilizing software, such as: Microsoft Office, Windows, Word, Excel and Powerpoint, operated a 10-key by touch.
Sales Associate
The Home Depot, Fontana, CA
June 2007 – January 2008
Assisted customers and encouraged purchases, described product features , demonstrated their use and variety, provided courteous and efficient service, checked the stockroom and placed special orders as needed, called other affiliated stores, stocked shelves and racks, tagged items and performed inventory, prepared displays, kept up to date on all special offers and promotions, assisted in loss prevention.
Education
Administration of Justice
Crafton Hills College, Yucaipa, CA
Currently Attending to obtain my Associates degree
Skills
Certificate in Microsoft Excel, ability to type 50+ WPM, 10-key by touch and experience using MAS200.
References
References are available upon request.
Contact this candidate