Customer Service Sales

Rashida Collins *** Walden Landing, Hampton, GA **228

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**********@*****.***, Phone: 678-***-****

Career Summary:

Customer service/Data Entry Professional offering 11 years of diversified experience tailored with excellent communication and problem-solving skills, dedicated to achieving customer satisfaction as well as meeting or surpassing company quotas and expectations.

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Relevant Skills

• MS Excel, Word, PowerPoint • 10 key • Multi-task/Detail-oriented

•Multipub, PeopleSoft, Solomon

• Data entry (13,000 ksph) • Type 50 wpm • Outlook Calendar/Email • Time Management

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Education

Georgia Perimeter College, Psychology, Decatur, GA 2011-present

Business Experience

Keller Williams Realty, Atlanta, GA May 2011 to present

Part- time Office Support

Provide customer service and administrative duties to realtor.

• Collect and process applications for lease, also collect security deposits and rents.

• Answer incoming calls and schedule viewing appointments for potential buyers.

• Generate sales leads and solicit new business.

ALM (The Daily Report), GA March 2006 to April 2011

Circulation Administrator/Sales/Customer Service

Directed all duties attributed to respectively running the Circulation Department for a Legal Newspaper company.

• Accurately processed orders for new, online, and renewed subscriptions into a Multipub database system.

• Answered incoming calls regarding complaints, sending replacement papers, account disputes, cancellations, and new orders.

• Generated general ledger to prepare excels weekly flash report, balance numbers, input sales and revenue numbers.

• Reconciled monthly postage reports and prepared yearly audits with outside CPA firm.

• Produced new subscription/online accounts and reestablished expired accounts to build annual revenues.

• Made collection calls for outstanding accounts.

• Exceeded monthly sales quota by 37%.

• Managed petty cash from single copy orders.

• Calculated and prepared payroll for couriers.

• Planned and organized work under minimal supervision.

Contract Work: OfficeTeam December 2004 to November 2005

Customer Service/Data Entry

• Provided high volume data entry processing, batching, and balancing invoices for accts payable department.

• Answered inbound calls regarding account balance, discrepancies in billing, updated or revised customer information.

• Utilized several screens and programs to release, research and credit accounts on hold for nonpayment.

Community Loans of America, Atlanta, GA

Customer Service/AchProcessor September 2002 to December 2004

Oversaw collection operations for affiliated payday loan vendors.

• Conversed with vendors daily to resolve issues on past due loan accounts, status check on debited accounts, and clarification on the ach process.

• Reviewed bank statements weekly to post payments to customers’ loan account.

• Researched loan accounts for fraudulent activity which reduced unpaid loans by 40%.

Kaiser Permanente, Atlanta,GA January 2001 to June 2002

Data Vertexer

Processed 360+HMO's and Medicare claims for Kaiser insured customers in a productivity environment.

• Input medical reimbursements for patient’s out- of-network.

• Responded to inquires and complaints regarding any processed claim.

• Commended by management for consistently meeting department quotas and quality control requirements.

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