Customer Service Manager
Resume:
Lindy Cowan
Lebanon, TN ***90
615-***-**** (home)
615-***-**** (cell)
***********@*****.***
Objective: To obtain a management position in a growing, team oriented
organization.
Work History Sonic Drive In, Lebanon, TN
Assistant Manager, 06/07-07/08, 06/09-Present
• Managed day to day operations of the restaurant.
• Insured timely food delivery with good quality to customers.
• Demonstrated a high level of customer service.
Asurion, Smyrna, TN
Operations Supervisor, 12/06-06/09
• Supervised Assistant Technicians which repaired cell phones.
• Was point of contact for second shift in the manager’s absence.
• Obtained the highest rating in my first supervisor survey.
• Highest rated team for performance.
• Conducted interviews with potential employees with a high retention rate.
Tennessee Technology Center, Murfreesboro, TN
Instructor, 04/09-06/09
• Facilitated course in cell phone repair.
• Developed curriculum for the course.
Toshiba America Consumer Products, Lebanon, TN
Manufacturing Unit Supervisor, 08/79-11/06
• Supervised all manufacturing lines on both shifts.
• Awarded Safety Supervisor of the year in 2000 and 2002.
• An active member of the General Safety and Ergonomics Committees.
• Supervised training department on both shifts.
• Assisted managers in the Manufacturing and
Training departments.
Education: Lebanon High School, Lebanon, TN
Diploma, Graduation: 1979
GPA: 3.4 out of 4.0
In house courses taken include:
o T.E.A.M Building with Dr. Bill Halbert:
1. Building Teamwork.
2. Defining the Customer.
o Achieve Global core courses:
1. Moving the Organization Forward.
2. Managing Your Priorities.
3. Personal Strategies for Navigating Change.
o Effective Supervisory Management
Skills: Supervised many aspects of the training and repair departments.
o Assisted in the DFT training courses.
o Facilitated all aspects of the temporary and new hire training.
o Spearheaded the HAZCOM and SOC training.
o Public speaking through new hire orientation.
o Level 2 Excel, Word, and PowerPoint.
o Over 20 years of supervision experience.
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