Extensive customer service oriented background
Resume:
Kimberly Nicole Walton
New Orleans, Louisiana 70130
**********@*****.***
OBJECTIVE: Seeking a position where my knowledge, skills, and experience can be effectively utilized
EDUCATION: Louisiana Tech University, Ruston, Louisiana (Political Science-Pre Law, 1998-1999)
Booker T. Washington High School, Shreveport, Louisiana (1998)
Medical Terminology, Shreveport, Louisiana (2003)
Introduction to Accounting, Shreveport, Louisiana (2003)
COMPUTER SKILLS: Typing-55 WPM, Operating Systems (Windows 95, 98, ME, 2000, XP), Microsoft Office (Word, Excel, Outlook), Quicken
EMPLOYMENT EXPERIENCE:
2004-2005 US Support Company (Call Center) Shreveport, Louisiana
Manager-BellSouth DSLTechnical Support Dept
• Ran real time and historical reports to ensure account specific metrics and criteria
• Independently supervised 45+ agents
• Interviewed prospective employees
• Monitored payroll issues
• Kept accurate records in regards to punctuality, attendance, absences, and performance
2004 CenterpointEnergy/Arkla -via Kelly Services Shreveport, Louisiana
Customer Service Representative (Call Center)
• Answered inbound calls for Arkansas, Texas, Oklahoma, and Louisiana
• Explained billing and offered payment arrangements if applicable
• Provided excellent customer service
• Processed connect, disconnect and transfer orders for new and existing customers
• Provided solutions to customer’s concerns and complaints
• Performed data entry, filing, faxing, copying, etc.
• Answered general questions regarding natural gas
2004 Advance Tax Shreveport, Louisiana
Tax Preparer
• Prepared tax returns (1040, 1040A, 1040EZ)
• Provided assistance with tax questions (phone and in person)
• Performed data entry tax returns (1040, 1040A, 1040EZ)
2003-2002 Kelly Services (Temporary Contract Jobs) Shreveport, Louisiana
Concentra Managed Care Office Manager
Coldwell Banker, J Wesley Dowling & Associates Receptionist
National City Mortgage Receptionist
• Answered telephones
• Performed data entry, filing, and created spreadsheets
• Delivered mail, scheduled appointments, and greet clients
Page 2 Kimberly Walton
2001 AEP SWEPCO-(Call Center) Shreveport, Louisiana
Customer Solutions Associate
• Answered incoming telephone calls for four states (Louisiana, Arkansas, Texas, Oklahoma)
• Established new services, terminated services, transferred services for new and existing customers.
• Handled customer requests
• Provided solutions to customers complaints
• Followed up on customers calls and
• Emailed customer confirmations
• Used SWEPCO billing system
• Explained bills to customers and assisted customers with payment arrangements
• Initiated and completed service orders
• Handled billing of deposits and billing adjustments
• Provided excellent customer service
2001 Jackson Hewitt Tax Services Shreveport, Louisiana
Tax Preparer
• Prepared tax returns (1040,1040A, 1040EZ)
• Provided assistance with tax questions (phone and in person)
• Performed data entry
1999 MCREI, Inc. Shreveport, Louisiana
Telemarketing
• Prepared outbound phone calls to registered voters to find out their voting preference
• Maintained the database for voter preference information
• Performed data entry
1998 Southern University Shreveport-(Student Support Services) Shreveport, Louisiana
Administrative Assistant
• Answered students inquiries
• Answered phones and faxed documents
• Performed typing and filing duties
1999-1998 Diamond Shamrock Shreveport, Louisiana
Customer Service Representative
• Checked out customers purchases and assisted with the counting of the money
• Performed data entry
• Provided excellent customer service
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