Customer Service Manager

Shelley N. Jordan

***** ******* **** *********, ** 28031

704-***-**** *********@*****.***

________________________________________

Professional Profile

Proficiency in the following:

Risk, Control & Compliance Coaching &Mentoring

Microsoft Office Suite Merlin Teller

Education

B.S., Business Administration in Marketing December 2007

University of North Carolina at Charlotte

Professional Experience

Hickory Tavern. Mooresville, Huntersville NC 2009 to Present Server

• Exceed marketing goals by increasing sales through recommendation of specialties

• Work productively in a fast-paced environment

• Successfully address customer concerns and questions

• Trainer and mentor to new employees

• Entrusted with responsibility to open and close restaurant

Bank of America. Mooresville, Charlotte, NC 2011 to 2012

Teller Operations Specialist

• Responsible for management of productivity and accuracy of 10 tellers

• Oversee daily CTR reporting for accuracy and completion

• Support Banking Center Managers in day to day operations of the banking center and

assisting with the monthly audit

• Employ security measures to ensure account information is not compromised

• Dedicated to monitoring operational risk through adhering to federal regulations

• Monitor daily customer transactions to ensure there is no suspicious activity

• Participate quarterly in anti-money laundering compliance training

• Performing and overseeing teller responsibilities

Senior Teller 2009 to 2011

• Exceed expectations by consistently achieving 9 out of 10 in all areas on quality based

scorecard review

• Maintain the highest level of customer service standards by delighting customers and

exceeding expectations

• Sustain a balancing accuracy of 100%

• Identify opportunities to enhance customer financial needs, goals and objectives

Locust Plastics, Inc. Salisbury, NC 2008 to 2009

Office Manager

• Accountable for accurate entry and reconciliation of accounts receivable, payable and payroll

• Trained in and effectively utilized QuickBooks for day-to-day operations

• In charge of all facets of purchasing, from creation of purchase order through follow-up

of payment

• Managed customer pricing by calculating bids for new clients

• Scheduled pick-up and delivery of finished parts to customers

• Prioritized tasks and completed them according to due date

Texas Roadhouse, Concord

Assistant Marketing Director, Intern 2007 to 2009

• Focused on the growth and maintenance of strong customer relationships

• Effectively concentrated on direct marketing to businesses

• Increased business development with local hotels by 22%

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