Manager/Admin/Receptionist

Stephanie Michelle Guthrie

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Objective    Obtain a rewarding position with a progressive company that motivates, challenges, and encourages growth of their employees.  

Employment 

7/2005 – 10/2009 MedQuist, Inc. Home-Based

Customer Care Manager/Production Supervisor. Supervise workforce of medical transcriptionists, medical editors and quality assurance professionals (50+), drive high level of customer satisfaction, revenue retention and growth through strong working relationships with customers (20+). Create and maintain a Customer Care Plan for customers within assigned book of business. Use and update various databases to document and manage customer information. Engage Area Director and / or Sales team to drive additional sales of products and services. Participate in direct marketing and communication events and functions.

Production Supervisor. Ensured all daily activities by employees (100+) were completed efficiently and with the highest quality. Monitored daily workflow for 20+ accounts ensuring all work was completed within turn-around-time. Responsible for staffing, editing/approving timecards, heavy phone and email volumes. Bi-weekly performance management was performed on employees who were not meeting their job requirements.

Administrative Assistant. Assistant to the Production Supervisor. Required very close relationships with the MTs. Daily activities included maintaining production spreadsheet, monitoring MTs production and schedules, follow ups with MTs. Made all schedule changes, entered PTO, corrections, and additions in eTIME (scheduling database). Monitored missed punches, late punch-ins, and unexcused absences. Ran numerous reports in various databases daily. Set up new MTs to work and added/removed accounts from work pools in database. Maintained numerous daily spreadsheets. Handled heavy email and phone volumes.

HR/Payroll/Billing Coordinator. Required exceptional problem solving skills, handled all HR changes for southern division of the corporation, address changes, new hires, terminations, department transfers, set up direct deposits. Very close relations with MT’s and their payroll/HR issues. Heavy phones and filing. Required very acute attention to detail and organizational skills. Fast paced, stressful environment. Manual/data entries. Ran reports from various databases. Assisted in billing.

6/2004 – 3/2005  Strategic Radiology Group - 9400 N. Central Expwy#1630, Dallas, TX

Executive Assistant. Answered phones for radiology consulting firm and chiropractic doctor. Handled all accounts payable and receivables. Made all travel arrangements for the company. Helped organize our company seminars, in addition to other basic office duties.

7/2003 – 5/2004

Meridian Business Centers- Greenville Ave., Dallas,TX

Receptionist for executive suites.  Handled multi-line phone system, answering phones for up to 40 businesses.  Greeted customers, conducted office tours, maintained client files, handled all incoming and out going mail for our clients, as well as accepting and sending Fed-Ex’s, UPS, or using courier services. Did various secretarial jobs such as typing formal letters, sending out mailers, and transcribing legal dictation. 

6/1998 – 5/2003 The Vistawall Group - 803 Airport Rd., Terrell, TX

Front desk receptionist for large design & manufacturing company in the commercial building industry.  Handled multi-line phone system with approximately 25 incoming phone lines and over 300 extensions.  Greeted all incoming visitors from all over the world, requiring the up most professionalism and excellent customer service skills.  In this position I was able to work with several different departments throughout the company doing various jobs that included but were not limited to invoicing, data entry, travel arrangements, support for Estimating and Customer Service departments.  Promoted to Production Control Assistant in the Scheduling department, which required heavy organizational and customer service skills.

Skills        Excellent management and customer service skills, sales, heavy data entry experience, multi-line phones, and advanced computer skills.

Technical     Proficient in Microsoft Office products and Lotus Notes

Education    Graduated Terrell High School 1999

Development Dimensions International management course July, 2008