Customer Service Representative

JERIL BOSON PENSACOLA FL

*******@*****.***

252-***-****

Summary of Skills

• Certifications: A+, Windows 2008 Server Administration, MCTS (Windows 7 Configuration), MTA x3 (Server, Administration , and Security)

• Wireless Network Set Up(Home and commercial)

• Wired Network Set Up(Home and commercial)

• Install Patch Panels, Racks, Servers, Routers, and POTS Line

• Terminate Fiber Optic Cable, Cat5, Cat6, and POTS

• Windows 7, XP, Server 2008 Experience

• 1.5 Years Call Center experience\Help Desk

• 17 Years of Customer Service

• Managed up to 25 Employees

EMPLOYMENT

Network Technician Aug 2011 – March 2012

Lan-Line Systems, Raleigh, NC

• Install and maintain corporate networks, including fiber optics, cat5, cat6, and coaxial cable types. Jack and plate outlets. Construct communication closets and rooms. Set up racks, punch down patch panels, 110 and 66 block, router installation, and POTS line installation.

• Test cable integrity using Fluke cable tester.

• Responsible for service call resolution.

Network Technician (Contract) Nov 2010 – Aug 2011

NC Communication, Raleigh, NC

• Install and maintain corporate networks, including fiber optics, cat5, cat6, and coaxial cable types. Jack and plate outlets. Construct communication closets and rooms. Set up racks, punch down patch panels, 110 and 66 block, router installation, and POTS line installation.

• Test cable integrity using Fluke cable tester.

• Responsible for service call resolution.

Cable Install Tech (Contract) April 2010 – Nov 2010

Groupware International, Raleigh, NC

• Install and service residential telephone, internet, and Television services.

• Set up wireless and hard wired home networks.

• Perform signal strength tests using DSAM meter.

Customer Service Representative Oct 2009 – April 2010

Center Partners, Fort Collins, CO

• Provide customer support via telephone and e-mail for TiVo home DVR systems.

• Identify, research, and resolve technical problems. Track and monitor the problem to insure a timely resolution.

• Assist in the development of documentation, conduct training, and application testing

Field Service Tech Nov 2007 – Sept 2008

Bresnan Communications, Sheridan, WY

• Install and service residential telephone, internet, and Television services.

• Set up wireless and hard wired home networks.

• Perform signal strength tests using DSAM meter.

• On-call one week a month

EDUCATION

MyComputerCareer.com Aug 2011 – Current

I.T. Network Pro Program, Raleigh, NC

Certifications Obtained: A+,MTA x3 (Server, Administration , and Security), Windows 2008 Server Administrator, MCTS(Windows 7)

Certifications in progress: MCTS(2008 Infrastructure), MCTS(2008 Active Directory), NET+, CCENT, and CCNA

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