Customer Service Administrative Assistant

ÁNGEL A. MALDONADO

**** ******** ***** **., *** 1033

San Antonio, Texas 78240

302-***-****

**********@*****.***

Clerical • Data Entry • Receptionist • Customer Service • Call Center • Sales

• Bilingual (English-Spanish) individual with solid experience in various kinds of customer support, including retail sales and call center specialist

• Background includes interpreting Spanish-English in medical environment

• Technical skills: QuickBooks, MS Word, Excel, Peachtree, Lotus; type 50 wpm

EDUCATION

Computer Office Skills Certificate, Goodwill Delaware and Delaware County , Dover, Delaware, 2008

Accounting, Delaware State University-28 credit hours, Dover, Delaware 1999

Accounting, American University-32 credit hours, Bayamón, Puerto Rico 1997-1998

Accounting Clerk Certificate, MBTI Business Training Institute, San Juan, Puerto Rico 1997

EXPERIENCE HIGHLIGHTS

ADMINISTRATIVE ASSISTANT, The State of Texas through PEAK PREFORMERS, Austin, Texas 2010-2012

• Process all Consultative Examination request electronically.

• Contact CE providers to schedule, cancel and confirm appointments for claimant to determine disability eligibility.

BILINGUAL CUSTOMER SERVICE, HSBC Bank through Staffmark, Bear, Delaware 2009

• Answered questions over the phone to customers of bank that served H&R Block Tax Preparer clients.

• Provided information in English and Spanish while adhering to strict time requirements.

INTERPRETER, World Services, Dover, Delaware 2008-2009

• Provided English-Spanish interpreting services in medical clinics and hospitals.

ACCOUNTS PAYABLE, RB Personnel, San Juan, Puerto Rico 2004-2005

• Worked at corporate office of local pharmaceutical company through a staffing agency.

• Recorded accounts payable for 82 separate pharmacy sites using proprietary software.

SALESPERSON, Radio Shack, Dover, Delaware 2002-2003

• Sold variety of electronic consumer goods, including cell phones, home theatre equipment, vehicle radios, and computer systems in national chain retail store.

TELEMARKETER / CLERICAL SUPPORT, Client Logic, Dover, Delaware 2000-2002

• Started by selling variety of goods (Warner Bros products, teas, etc.) over the phone.

• Transferred to mail clerk position, and then assigned to key customer data into large database.

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