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Project Manager Customer Service

Pleasant Hill, CA
August 09, 2012

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**** ******* ******

San Ramon, CA 94582



Project manager with extensive background in advertising, marketing, purchasing and ebusiness. Exceptional communication and interpersonal skills, with proven ability to work well with cross-functional teams. Excel in time management, vendor management, workflow production, problem solving, and customer service skills. Proven track record and success in managing eMarketing programs


Expertise in MS Office (Word, PowerPoint, Excel, Outlook), IFS, CatsWeb, SharePoint, Access, Project, Vignette, WebTrends, AutoCAD, PageMaker, Silent Partner


BERKELEY HEART LABS December 2011 to March 2012

Project Manager

• Project manage Care360 software and hardware installation launch for 800 customers

• Track and escalate all issues to appropriate SME

• Provide vendor training for Care360 product

• Provide timelines status to all stakeholders

BLUE SHIELD OF CALIFORNIA March 2011 to September 2011

Associate Project Manager

• Traffic department collaterals through Brand, ensuring accurate submissions and on-time completion

• Update existing collaterals and submit to Brand creative

• Work closely with regulatory arms to track approval of new projects

• Provide project, operational and vendor management support

• Review and QA vendor reports

• Communicate with internal and external stakeholders on creative jobs, ensuring vendor deliverables are completed on time

KAISER PERMANENTE January 2011 to March 2011

Project Coordinator

• Provide coordination to clients in the planning, training and operating of automated system

• Provide specialized support to OneLink business area

• Assist in the development of project plans

• Act as a liaison between business clients and technical staff

• Provide support as needed for upcoming projects and initiatives

• Project coordination for all T6 initiative

PG&E May 2010 to October 2010

Associate Project Manager

• Utilized wireless database (Siterra) for project accuracy, keeping information updated to ensure timelines were met

• Supported Project Manager on all aspects of PG&E wireless projects from pre-application through post-construction phases

• Tracked and routed documentation through PG&E internal departments for approval to ensure compliance to PG&E standards and practices

• Possess a strong working knowledge of PG&E processes and procedures

THORATEC Feb 2009 to March 2010

Administrative/Purchasing Assistant

• Analyze and determine safety stock for manufacturing materials

• Super-user on CatsWeb and IFS, training buyers on internal systems for vendor returns

• Interface with engineering, receiving, shipping, inspection, and vendor to resolve processing issues

• Expedite purchase orders


Production Support Coordinator

• Track all department reporting functions within the business analyst group

• Open, close and publish updates of all data projects

• Maintained confidentiality on handling of all quarterly incentive programs

• Business Objects, Access, Excel, Daptiv, Crystal, Enterprise Data Warehouse, Word, Outlook, Blue Jira, Blue Reports, PowerPoint


Marketing Analyst

• Manage all franchise activities county-wide

• Liason between town councils and internal Legal, Regulatory, Sales & Management teams

• Member of external Communications team responsible for all marketing materials, website design, implementing marketing of product information

• Gather findings from community surveys; prepare reports and recommendations that enable sales team to develop action plans

• Create plans that support both customer education and contractor relationship building

• Excel, Word, Outlook

AVENTIS PHARMACEUTICALS – Bridgewater, NJ Dec 1996 to Mar 2003

(Previously Hoechst Marion Roussel)

Project Specialist, Specialist, eBusiness - Diabetes Support Program

• Provided project coordinator support to Metabolism team in the planning, development and maintenance of Diabetes Support Program pilot

• Responsible for tracking status and writing status reports

• Supervised vendor management and performance

• Responsible for content management of Aventis US corporate web site, including all web site medical and regulatory submissions to assure FDA compliance

• Responsible for reporting competitive web site analysis to management, utilizing WebTrends

• Served as main contact in triaging consumer and professional corporate site-driven communications throughout the company

• Managed ebusiness requirements for product and health portal websites

• Vignette, Web Trends, Excel, Word, Outlook, Silent Partner, PowerPoint

Project Coordinator

• Responsible for managing and auditing of both professional and consumer advertising projects trafficked through in-house advertising department

• Developed Silent Partner tracking system to improved on-time performance 17% in 16 months to an average of 97%

• Trained agencies on medical/regulatory submission process to comply with FDA regulations

• Silent Partner, Word, Excel, Outlook, PowerPoint

Media Assistant

• Maintained electronic media schedules

• Created all presentation materials for media manager

• Provided support to the media manager; served as liaison between media manager

• Excel, PowerPoint, Word, Outlook, DoubleClick and proprietary digital media placement


BS, Organizational Management

Friends University, Kansas City, MO

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