Resume

Sign in

Project Manager Customer Service

Location:
Pleasant Hill, CA
Posted:
August 09, 2012

Contact this candidate

Resume:

MELINDA GOLDBLUM

**** ******* ******

San Ramon, CA 94582

925-***-****

dstcw0@r.postjobfree.com

SUMMARY:

Project manager with extensive background in advertising, marketing, purchasing and ebusiness. Exceptional communication and interpersonal skills, with proven ability to work well with cross-functional teams. Excel in time management, vendor management, workflow production, problem solving, and customer service skills. Proven track record and success in managing eMarketing programs

TECHNICAL SKILLS:

Expertise in MS Office (Word, PowerPoint, Excel, Outlook), IFS, CatsWeb, SharePoint, Access, Project, Vignette, WebTrends, AutoCAD, PageMaker, Silent Partner

PROFESSIONAL EXPERIENCE:

BERKELEY HEART LABS December 2011 to March 2012

Project Manager

• Project manage Care360 software and hardware installation launch for 800 customers

• Track and escalate all issues to appropriate SME

• Provide vendor training for Care360 product

• Provide timelines status to all stakeholders

BLUE SHIELD OF CALIFORNIA March 2011 to September 2011

Associate Project Manager

• Traffic department collaterals through Brand, ensuring accurate submissions and on-time completion

• Update existing collaterals and submit to Brand creative

• Work closely with regulatory arms to track approval of new projects

• Provide project, operational and vendor management support

• Review and QA vendor reports

• Communicate with internal and external stakeholders on creative jobs, ensuring vendor deliverables are completed on time

KAISER PERMANENTE January 2011 to March 2011

Project Coordinator

• Provide coordination to clients in the planning, training and operating of automated system

• Provide specialized support to OneLink business area

• Assist in the development of project plans

• Act as a liaison between business clients and technical staff

• Provide support as needed for upcoming projects and initiatives

• Project coordination for all T6 initiative

PG&E May 2010 to October 2010

Associate Project Manager

• Utilized wireless database (Siterra) for project accuracy, keeping information updated to ensure timelines were met

• Supported Project Manager on all aspects of PG&E wireless projects from pre-application through post-construction phases

• Tracked and routed documentation through PG&E internal departments for approval to ensure compliance to PG&E standards and practices

• Possess a strong working knowledge of PG&E processes and procedures

THORATEC Feb 2009 to March 2010

Administrative/Purchasing Assistant

• Analyze and determine safety stock for manufacturing materials

• Super-user on CatsWeb and IFS, training buyers on internal systems for vendor returns

• Interface with engineering, receiving, shipping, inspection, and vendor to resolve processing issues

• Expedite purchase orders

BLUE CROSS AND BLUE SHIELD Feb 2007 to Oct 2008

Production Support Coordinator

• Track all department reporting functions within the business analyst group

• Open, close and publish updates of all data projects

• Maintained confidentiality on handling of all quarterly incentive programs

• Business Objects, Access, Excel, Daptiv, Crystal, Enterprise Data Warehouse, Word, Outlook, Blue Jira, Blue Reports, PowerPoint

ELIZABETHTOWN GAS, AN AGL RESOURCE COMPANY Aug 2004 to Mar 2006

Marketing Analyst

• Manage all franchise activities county-wide

• Liason between town councils and internal Legal, Regulatory, Sales & Management teams

• Member of external Communications team responsible for all marketing materials, website design, implementing marketing of product information

• Gather findings from community surveys; prepare reports and recommendations that enable sales team to develop action plans

• Create plans that support both customer education and contractor relationship building

• Excel, Word, Outlook

AVENTIS PHARMACEUTICALS – Bridgewater, NJ Dec 1996 to Mar 2003

(Previously Hoechst Marion Roussel)

Project Specialist, Specialist, eBusiness - Diabetes Support Program

• Provided project coordinator support to Metabolism team in the planning, development and maintenance of Diabetes Support Program pilot

• Responsible for tracking status and writing status reports

• Supervised vendor management and performance

• Responsible for content management of Aventis US corporate web site, including all web site medical and regulatory submissions to assure FDA compliance

• Responsible for reporting competitive web site analysis to management, utilizing WebTrends

• Served as main contact in triaging consumer and professional corporate site-driven communications throughout the company

• Managed ebusiness requirements for product and health portal websites

• Vignette, Web Trends, Excel, Word, Outlook, Silent Partner, PowerPoint

Project Coordinator

• Responsible for managing and auditing of both professional and consumer advertising projects trafficked through in-house advertising department

• Developed Silent Partner tracking system to improved on-time performance 17% in 16 months to an average of 97%

• Trained agencies on medical/regulatory submission process to comply with FDA regulations

• Silent Partner, Word, Excel, Outlook, PowerPoint

Media Assistant

• Maintained electronic media schedules

• Created all presentation materials for media manager

• Provided support to the media manager; served as liaison between media manager

• Excel, PowerPoint, Word, Outlook, DoubleClick and proprietary digital media placement

EDUCATION:

BS, Organizational Management

Friends University, Kansas City, MO



Contact this candidate