Customer Service Manager

SUMMARY

Highly motivated and results oriented professional with a proven track record in the Security, manufacturing, and construction industries. Excellent communication skills, coupled with the ability to delegate and convey complex information to upper management and subordinates. Competent professional with effective employee management skills; hiring, training, and termination/compliance. Bilingual English/Spanish.

KEY AREAS OF EXPERTISE

• Credit and Accounts Receivables management

• Cash handling experience and DSO Control

• Financial and Risk Analysis

• Formulate department policies and practices

• Staff management & training

• Customer Relations skills

• Computer Literate; Microsoft (Excel, PowerPoint, Word, Paint, Publisher, Outlook), Internet, TREND

PROFESSIONAL EXPERIENCE

All Interior Supply/USG - Hialeah, FL 2005 - 2012

Field Credit Manager

Managed daily credit operations, account reconciliation and personnel for the credit department

• Manage accounts receivables of $10 MM on a monthly basis for nine local branches and three International branches.

• Review and approve customer payment contracts, guarantees, letters of credit, attorney referrals and lien filing.

• Execute ongoing cash flow meeting goals and perform commercial risk.

• Provided direction and periodical review of staff of four in charge of AR tracking and Department Controls.

• Managed over $800 Million sales from 2005 to present with less than 1% accumulated accounts receivable losses.

Southern Gear & Machine - Miami, FL 2003 - 2005

Production Manager

Managed the implementation and manufacturing of gears for Aerospace and defense contractors

• Managed production of all gears, quality control processes, statistical analysis and computerized gage control

• Supervised 50 plant employees and night shift work responsibilities

• Administered inventory control bi-weekly on all production parts and gears

• Responsible for account collection and customer service functions

• Implemented cost reduction procedure by streamlining plant production processes

Keystone Guard Services - Miami, FL 2001 - 2003

Area Manager

Managed personnel and the staffing, payroll, and quality control of all daily work and equipment

• Managed 30 accounts and a task force of 90 employees

• Responsible for staffing, training, payroll, and departments customer service staff

• Reduced overhead costs by reducing companies overtime expense from 15% to 2% by properly staffing prominent employees

EDUCATION

Florida International University, Miami, Florida

B.S. Management & International Business, 2000

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