Quality Assurance Customer Service

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404-***-****/**********@*****.***

LINDA MADISON

SUMMARY OF QUALIFICATIONS

• 8+ year’s experience in health and wellness quality assurance

• 7 years as department coordinator

• Knowledge of Health Insurance Portability and Accountability Act

• Proficiency in data entry(alpha & 10 key )

• Proficient in Microsoft Word, Excel, PowerPoint, Project and Outlook

• Customer Service Certified

WORK OF EXPERIENCE

2/2005 – 1/2012 Alere Healthcare -Atlanta, GA

Demand Publishing Coordinator

• Coordinate the work and assignments of Quality Assurance, Data Entry and Final Check Teams to ensure production of packets had less than a 2 day turnaround time.

• Acted as liaison between employees and staffing agencies concerning time, vacation and benefits.

• Processed timesheets for temporary employees to ensure timely payments

• Conducted interviews for the hiring of new employees

• Composed new process and procedures for the department to reflect all new changes and updates.

• Managed Departments Individual Performance Reports in order to keep the performance of individuals at the average performance level or higher.

• Supervised training of all new employees which resulted in a faster production rate and a dissolved backlog.

• Submitted material and supply purchase orders using People Soft Software for approval to maintain production levels of 10,000 to 20,000 packets per week.

• Published emergency request from nurses and provide immediate responses to ensure participants received packets overnight.

6/2004 – 1/2005 Flex Check Holdings Inc.

Assistant Manager

• Processed short term payday loans according to company policies and procedures to increase sales and renewals daily.

• Interviewed potential clients to determine loan eligibility.

• Conducted collection calls on overdue accounts generating over $1000 weekly in collected closed account funds.

• Closed loans with all new customers resulting in a lasting business relationship.

10/2002 – 5/2004 Top Job Staffing LLC

Front Office Staging Assistant

• Operated switch board by directing calls, taking messages and answering questions.

• Prepared FedEx packaging for pickup assuring delivery documents in a timely manner.

• Performed Data Entry on incoming loan files for distribution to underwriters.

• Assisted all loan officers with incoming faxes from several states allowing the officers to process the loans at faster pace.

EDUCATION

2008 - Present DeVry University

Business Administration (BBUS)

2003 - 2004 Dekalb Technical College

Business Administration

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