Sales Customer Service
Resume:
Stephen Patrick McNally
Miami, Fl 33143
*****.***.*****@*******.***
PROFILE Dynamic 18 years sales career focusing on account development and relationship building.
Consistent closing, driving new business through key accounts and establishing strategic
partnerships.
SUMMARY OF SKILLS
• Expert at new account development
• Attentive to customer needs, evaluation for solution
• High volume, high profit with excellent levels of retention
• Well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals
PROFESSIONAL EXPERIENCE
2/10 – 10/10 Long Lasting Roofing Corporation Hialeah, FL
SALES / OPERATIONS MANAGER – Start-up Company
• Responsible for business plan, sales strategies and action plans for identified targets of opportunity
• Generated leads and conducted sales calls to potential contract opportunities
• Responsible for monitoring and analyzing sales & referral development to identify trends
• Day to day operations and supervision of work completion
2/09 – 2/10 Academy Roofing and Sheet Metal Pompano Beach, FL
SALES MANAGER
Recruited to broaden customer base, heavy phone and cold calling techniques to develop
opportunities. Customer service, solution based sales. Maintained customer database, prepared
sales activity reports, and developed marketing/sales strategy for achieving quarterly goals
• Responsible for leadership, profitability, growth, and direction of all sales activity in assigned
territories
• Developed, managed and motivated sales force in new territories
• Oversaw all phases of sales cycle from prospecting and lead generation to negotiating and
closing
• Appointed sales manager within two months
6/07 – 2/09 Murton Roofing Corporation / TECTA America Fort Lauderdale, FL
BRANCH MANAGER
Responsible for development of procedures and processes of all business functions to include
sales, estimating, project management, financial analysis
• Developed business plan that included goals, objectives and strategies that ensure
budget attainment of sales target, margins and direct selling expenses to meet profit
goals.
• Provided proactive leadership to sales team to achieve maximum
profitability and productivity in line with company goals
• Responsible for development of company’s top revenue account
• Consistent repeat business
• Manager of 20 person independent branch
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Stephen Patrick McNally
5911 Southwest 60th Street
Miami, FL 33143
*****.***.*****@*******.***
8/05 – 6/07 Murton Roofing Corporation / TECTA America West Palm Beach, FL
SALES MANAGER
Responsible for selection and development of sales staff, territory assignment, customer
negotiations and sales goals
• Developed, managed and motivated sales force in new territories
• Set example for salespeople in the areas of personal character, emotional commitment,
organizational skills, selling skills and work habits
• Conducted regular coaching and counseling sessions building salesperson motivation and
selling skills.
• Increased sales volume average 25% annually
• Manager of 16 person division
6/97 – 8/05 Murton Roofing Corporation / TECTA America Miami, FL
SALES TERRITORY MANAGER
Worked with owner one-on-one to develop high-profit margin Maintenance and
Repair Division, achieving 1MM in revenue within one year
• Consistent top earner in company
• Achieved 110% of corporate sales goal consistently
• Responsible for development of company’s top revenue account
• Led company in gross profit margin 45%
• Average yearly sales of 1MM +
• Developed sales behaviors for success: cold calling, prospecting, qualifying, closing
6/97 – 4/94 Winston Manufacturing Miami, FL
SALES
Recruited to broaden national customer base, heavy phone and cold calling
techniques to develop opportunities. Customer service, solution based sales.
Maintained customer database, prepared sales activity reports, and developed
marketing/sales strategy for achieving quarterly goals.
• Established key partnership with leading advertising and promotional firms
• Responsible for customer service and mediation
• Annual sales average 500K
• Grew existing customer base by an average of 100 new accounts annually through
fundamental sales practices: telemarketing, prospecting, networking
Computer Knowledge – Microsoft Office (Excel, Word, Outlook, PowerPoint)
Act, Profits, Service Works, QuickBooks
Education – US Army Primary Leadership Development Course (NCO academy)
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