Warehouse Operations

JEFFREY A. BUHMANN

*** **** *******, ***** ****, IL 60181

Res: 630-***-**** *********@*********.*** Cell: 630-***-****

WAREHOUSE OPERATIONS

Pick & Pack / Customer Service / Team Leadership / Account Retention / Vendor Relations

PROFILE:

Demonstrated warehouse experience in technology, office supply, and records management industries, including expertise in shipping & receiving, order processing & tracking, distribution, facilities management, supply chain logistics, and inventory control.

Skilled in identifying, developing, and managing strategic business relationships with vendors as well as internal and external customers.

Knowledgeable in online shipping requirements for UPS, DHL, and Federal Express.

Strong independent contributor and team leader with a solid background in training, process improvement, and workforce planning.

Proficient in MS Word, Excel, and PowerPoint.

EXPERIENCE:

KRANZ, INC., Elmhurst, IL 2007 – 2009

A leader in industrial packaging and cleaning supplies headquartered in Racine, WI.

Warehouse/Inventory/Customer Service/Sales

Oversaw the day-to-day administration of this 4,000 sq. ft. satellite warehouse and showroom location. Logged in daily shipments and performed cycle counts for between 20 and 25 product lines. Ensured all stock allocations form headquarters met on-site inventories and reconciled discrepancies. Restocked products ensuring date code accuracy and proper rotation.

Successfully maintained 150+ customer accounts, built positive customer relationships, and worked closely with customers to resolve any account issues.

Personally recognized by company’s CEO for efforts in reducing excessive inventories.

ADMINISTRATIVE RESOURCE OPTIONS, Chicago, IL 2004 – 2005

National outsourcing firm specializing in office services management.

Internal Customer Service, Office Max, Itasca, IL (Temporary Position)

Part of a 5-member team that maintained office mailroom supplies, copy machines, and printers at 2 building locations. Performed inspections of print, copy, and fax equipment and noted/ordered repairs as necessary. Responded to internal customer inquiries.

Sorted and delivered mail, finished copy projects, and internal communications to all 700 employees.

COMPUTERLAND OF GREATER O’HARE, Elk Grove Village, IL 2000 – 2003

Authorized reseller of computer hardware from major vendors, including Apple, Hewlett-Packard (Compaq) and IBM as well as software, peripherals, networking and accessories.

Parts/Shipping

Ordered, confirmed, and processed parts and stock orders for customer accounts. Managed the order/shipment process and worked closely with major vendors such as Hewlett-Packard, Apple, and IBM. Coordinated with 8-member sales team to move product from warehouse to customer location. Reviewed and approved parts invoices and return authorizations.

Played a key role in increasing the regional service performance ranking for this location from top 20 to top 10 for the last 2 quarters by implementing training on new procedures and products as well as improving customer service levels.

Decreased time product arrivals remained in the warehouse by partnering with the sales team to more efficiently fulfill customer orders.

Attended and completed various vendor training seminars and workshops regarding new products and product knowledge maintenance.

S. P. RICHARDS CO., Elk Grove Village, IL 1998 – 1999

World’s leading wholesaler of office and computer supplies to the retail stationery dealer.

General Warehouse Laborer, Pick & Ship

Supported the supply chain logistics operation by filling outbound shipping orders of stationary products, picking stock from up to 70 different product lines.

Accurately built orders according to customer tickets.

Maintained a high level of productivity and quality.

PIERCE LEAHY ARCHIVES, Chicago, IL 1980 – 1998

Formerly Records Management Services, a leading full-service provider of records management and related services. Records Management Services was acquired by Pierce Leahy in 1996. Pierce Leahy was acquired by Iron Mountain in 2000.

Assistant Supervisor, Records Management / Lead Reference

Supervised the daily operations of this records storage warehouse. Managed a 6-person weekday and 12-person weekend crew to secure, move, and store hard-copy records from customer businesses.

Part of team that coordinated the company’s move into a new 100,000 sq. ft. facility.

Worked directly with corporate customers such as Waste Management, Advocate Healthcare Systems, and Coopers & Lybrand, as well as numerous law firms, to pick-up, deliver, and warehouse archived documents.

Trained staff on the use of a newly implemented bar code inventory management and tracking technology.

Planned workforce needs to adequately manage scheduled and unscheduled pick-ups and deliveries as well as coordinate customer moves.

Worked directly with customers and management to resolve problems; built positive professional relationships with customers.

EDUCATION:

University of Wisconsin-Platteville

Completed coursework towards a degree in psychology.

University of Wisconsin-Stout

Completed coursework towards a degree in building construction technology.

VOLUNTEER ACTIVITIES:

Assistant Scout Master, Boy Scouts of America (BSA), 1999 – Current

Chapter Adviser, Three Fires Council Potawatomi Trails District, BSA, 2003 – 2007

LEADERSHIP TRAINING:

Received Fellowship in the Lord Baden-Powell University, 2009

Completed the Wood Badge Program in Leadership Training, BSA, 2002

Completed advanced leadership training in District and Council Operations at Lord Baden-Powell University, 2006.

Contact this candidate