BMC Remedy Professional

Poovizhi M

****, ********* ****, *** #***, Fremont, CA - 94538

Email ID: *****************@*****.***

Ph. No: 813-***-****

PROFESSIONAL OBJECTIVE

Intend to build a career with leading corporate of hi-tech environment, which will help me to explore

my potentials and let me exploit my skills comprehensively while being resourceful as well as

innovative.

EXPERIENCE SUMMARY

2.5 years of experience as Software Professional in Virtusa India Pvt. Ltd.

● Software Development experience in Remedy Technology

● ITIL V3 Foundation certified

● Involved in design, coding and testing of various software applications

● Having motivation to take independent responsibility as well as ability to contribute as a

productive team member

● Possess excellent interpersonal and communication skills

TECHNICAL SKILLS

Technology

Remedy AR Server 6.x - 7.x (Development and Support)

ITSM Suite (Incident, Problem,Change and Service level Managements)

Database

SQL, Oracle 9i

Process Exposure

Agile Methodology

Reporting

Crystal Reports

ACADEMIC PERFORMANCE

Education:

Bachelor of Engineering in Electronics and Communication, Dhanalakshmi College of

Engineering, Chennai, India (2004-2008).

CERTIFICATION

● ITIL V3 Foundation

PROFESSIONAL EXPERIENCE

Sep 2010 – Dec 2010

Presales Activity - Intern

● Involved in Presales activity with team which includes requirement gathering, document

preparation and POC activity

● Involved in the feasibility study on requirements with Remedy 7.0 .

Page 2 of 2

April 2010 – August 2010

Presidio Remedy Retainer - Presidio Network Solutions, USA

Presidio networking solutions uses Remedy and its ITSM Suite to track incidents relating to the

inventory supplied and managed by Presidio.

● Involved in requirement analysis, design, functional specification, development and deployment of

the application.

● Responsible for handling issues till Production servers.

● Worked on ITSM Suites in IM, PM and SLM

● Worked on Crystal Reports to integrate and customize application reporting needs

● Worked on SQL Database mainly to handle querying AR Data Dictionary

● Played the Configuration Manager role for team

● Preparation of release documents and audit process documents

Oct 2008 - March 2010

Expedio Order Management System - British Telecom, UK

Expedio is a modular application that integrates and standardizes service management activity, which

in turn improves and provides support to core business, partners, customers and suppliers more

efficiently and effectively. Service management activity can be described as;

● Making a request for products or services

● Ordering and having products or services delivered

● Reporting a fault to, or requiring changes to products or services

This project interacts with different systems handled by different vendors like TCS (Testing), Tech

Mahindra (Database), Accenture(Integration) etc

● Involved in requirement analysis, design, functional specification, development and deployment of

the application.

● Worked on Remedy Forms, Menus, Workflows and Web Services

● Worked on Oracle Stored Procedures and Functions

● Coordinate and Communicate with the Client and Onsite coordinator

● Involve in daily status update calls

● Responsible for handling issues till Production servers

● Active Interaction to provide inputs in Design calls and other in-calls with Component teams, Test

teams and Integration team

● Demonstration of POC and post development module of application to User

● Prepared documents for interfaces, releases, audits and processes

● Involved in Engineering Rigor Audit (ERA) activities for the team

● Played the Configuration Manager role for team

Contact this candidate