Customer Service Administrative Assistant

Patricia A. Klaver

***** *. ** **** **** ~ Roseville, MI 48066

586-***-**** ~ ***********@*****.***

EDUCATION:

Bachelor of Science in Business Administration, Minor in Communications / Technical Writing, University of Alabama Huntsville

Associate Degree in Occupational Technology, Certificate in Office Administration and Medical Transcription, Snead State Community College

Certificate in Accounting, Dorsey Business School

QUALIFICATIONS:

Over fifteen years of accountability in the field of business.

Experience using Microsoft Word, Excel, Power Point and Internet.

EMPLOYMENT:

Independent Sale Representative Avon ~June 2010 - Present Roseville, Michigan

• Customer service

• Gather and place orders

• Inventory, sort and deliver products

• Accounts receivable and payable

• Recruit and train new sales representatives

• Marketing

• Answer telephone

• Administrative duties

Receptionist/Data Entry Snelling Employment ~ July 2011 – June 2012 Shelby Twp, Michigan

• Answered multi-line telephone Warren, Michigan

• Greeted and directed clients,

• Sorted and distributed mail

• Administrative duties as needed

• Data entry

Administrative Assistant GlobalEdge Technologies,Inc ~July 2011 – January 2012 Birmingham, Michigan

• Payroll

• Created and maintained new hire and employee files

• Answered multi-line telephone

• Created spreadsheets and correspondence

• Administrative duties as needed

Data Entry Administrator Office Team Employment ~September 2010 – January 2011 Clinton Twp, Michigan

Researched and validated relevant information

Entered data into new databanks and transferred databanks to appropriate departments

Called in and coded purchases for purchasing department

Administrative duties as needed

Office Manager Southern Marine and Automotive ~ July 1996 – June 2010 Guntersville, Alabama

Managed assets – maintain property and inventory database

Monitored budgets and expenditures, reconcile accounts

Initiated requisitions, tracked purchase orders through to payment and managed shipping and receiving

Provided customer service, answered product questions, and was liaison to vendors

Payroll and check disbursement for all company workers

Produced all business documents, including business and feasibility plans

Conducted all marketing and advertising plans

Handled Accounts Receivable and Payable and other accounting duties

Accounts Payable Clerk / Receptionist TOCCO, Inc. ~ April 1998 – April 2000 Boaz, Alabama

Performed accounting duties: coded payables, printed checks, maintained records and managed data

Supported special assignments in accounts payable, human resources and other departments

Payroll for all temporary and contract workers

Administrative responsibilities included: created company correspondence, job descriptions and handbook; maintained files; answered multi-line phone system; greeted and directed clients; maintained appointment calendars for managers; incoming and outgoing mail,; petty cash

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