Barbara S. Frankovitz
Indianapolis, Indiana 46260
email: *****@*******.***
OBJECTIVE
To obtain full time employment utilizing current expertise with an opportunity to acquire new skills.
SUMMARY OF QUALIFICATIONS
Over 5 years experience in public relations.
Possess background in management, administration, correspondence, and business.
Exhibit hardworking; detail oriented, and dependable work ethics.
EXPERIENCE
Receptionist / Greeter (November 2000 – August 2009
Key Family of Companies, Indianapolis, Indiana
Serve as a liaison between the clients and the employees by directing multiple phone lines to the proper individuals or departments.
Update insurance groups and employees in the proprietary computer system weekly.
Welcome current and prospective customers while preserving security.
Prepare small-scale administrative papers to expedite company and client processing.
Train new and existing employees on the multi-line phone system.
Receptionist / Greeter (January 2000 – November 2000)
Tom Wood Carmel Nissan, Carmel, Indiana
Operated a 14-line switchboard.
Responsible for maintaining two Tom Wood dealerships.
Generated dealership phone list.
Maintained files and organized folders.
Pre-stocked and stocked new cars.
Policy Change (February 1999 – August 1999)
Conseco, Carmel, Indiana
Processed mail.
Responsible for the accounting disbursement report.
Ordered files and duplicates.
Prepared letters for filing and mailing.
Located policyholders on the computer.
Worked well with deadlines.
Demonstrated the ability to be multi-tasked.
Sales Greeter / Receptionist (December 1995 – January 1999)
Dreyer & Reinbold BMW, Indianapolis, Indiana
Represented dealership.
Responsible for delegating salespersons to new clients.
Compiled and implemented vehicle information utilizing DOS-based computer software.
Maintained inventory and ordering supplies.
Provided customer service while operating a multi-line phone system including voice mail.
Trained and supervised new employees.
Assisted with dealer trades.
Marketed potential clients and maintained existing customers.
Recruited volunteers and co-workers to promote and participate in the cause for the Breast Cancer Foundation.
Co-Owner (November 1995 – September 1998)
Village Produce, Indianapolis, Indiana
Prepared local marketing and advertising strategies by developing promotions and displays.
Ran store operations that included purchasing food, ordering supplies, and monitor inventory.
Assisted with financial transactions and budgets.
Coordinated production staff to meet deadlines.
Provided resources and innovation needed to complete orders.
Receptionist / Switchboard Operator (October 1993 – December 1995)
Dellen Olds Lincoln Mercury, Indianapolis, Indiana
Operated multiple lines.
Supported two stores.
EDUCATION
Indiana University, Bloomington, Indiana
1963 - 1965
Major: Speech Therapy
COMPUTER SKILLS
Some MS Word, DOS, Proprietary software, and the Internet.
References available upon request.