Customer Service Manager

ROSHAN MICHAEL D’SOUZA

Bethel House, Near Ukanda Cross, Sopara-Nalla Road, Po. Sopara, Tal. Vasai-401 203, Nallasopara (W)-India

Contact:+91-967******* Email: *******.**@*****.***

Competent Customer Focused Assistant Manager

Highly energetic professional with 8 years of experience in food & beverage industry currently holding Assistant Manager Position

Enthusiastic and fervent in providing customer service and exceeding organizational goals. Creative, analytical, problem solver with excellent communication skills having ability to maximize profits and motivate staff.

Dynamic, Multitasking, and Detail-oriented professional, Proficient in effectively organizing, handling, and monitoring a wide variety of tasks. In-depth knowledge of using and maintaining kitchen equipment like knives, dish machines, slice, refrigerator and stoves.

Remarkably astute, quality-focused, with progressive years of continues service in the hospitality industry and performance-driven executive chef equipped by diverse cooking experiences coupled with strong qualifications and competency in providing strategic direction to kitchen staff in the procurement, production, and presentation of all food in a safe, sanitary work environment.

Efficiently manage all aspects of meal preparation, including ordering, menu planning, and monitoring inventory while ensuring strict compliance with all standards and regulations.

________________________________________AREAS OF EXPERTISE

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Supervising & Managing

Up Selling Technique for Wine and Meal

Quality Control and Assurance

Guest Relation Management

Creative Problem Resolution Culinary Staff Management

Event Planning

Serving, Presentation& Display

Innovative Presentation and Design First-Rate Customer Service

Policies & Procedures

Sanitation & Nutrition

Communication / Interpersonal Skills

EDUCATIONAL QUALIFICATION

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Bachelors in Commerce-Mumbai University-India-2007

Diploma in Fire Prevention & Fire Fighting

Diploma in Personal Safety & Social Responsibility

Diploma in Proficiency in Elementary first aid

Diploma in Personal Survival Techniques

PROFESSIONAL CHRONOLOGY

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Bar Tender-Sofitel Mumbai-India Mar'2012-Till Date

Mix ingredients to prepare cocktails and other drinks

Wash glassware and utensils after each use

Pour wine and beer

Collect payment and operate a cash register

Serve food to customers seated at the bar

Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products

Determine when a customer has had too much alcohol

Clean up after customers and clean work area

Order and maintain liquor and bar supplies

Arrange bottles and glasses to make attractive displays

Assistant Manager Food & Beverage -India House Restaurant-USA Nov'2007-Oct'2011

Managed all aspects of restaurant operations and staff.

Provide assistance in implementing training technologies

Schedule and train employees and ensured proper coverage.

Check restaurant on daily basis to ensure cleanliness, high quality food and food presentation.

Supervise check or credit policies and procedures and cash handling.

Responsible for Opening and Closing of the main BAR.

Conduct training and coordinates the same with HR dept. for training calendars under key responsibility area

Greet guest/ client and provide good services and policies.

Coordinates with other related departments in order to establish a healthy working environment.

Responsible for various other duties as assigned and when needed.

Answers all the queries and questions of the customers related to hotel and management

Stock Inventory at the month ends and raising requisitions.

Generates various F&B reports such as sales summary, discount reports, item summary, and Credit/debit card batch closing.

Maintain log book and Excise Registers ensuring their manual as well as system updating as per Excise and Custom policies.

Assist in restaurant to carry out the tasks during peak hours such as Sunday Brunches.

Bar Attendant-Liberty Bar-Taj President Cuff Pared-Mumbai-India Nov'2005-Oct'2007

Greet and interact with customers in a courteous and pleasant manner.

Replenish stocks of customer choices.

Display items in compliance to hotel and bar standards.

Take food and beverage orders from guests.

Prepare and serve food and beverages to customers and guests.

Drive serving carts to assigned floors and rooms.

Maintain cleanliness of bar areas.

Answer and respond to customer inquiries relating to food preparations.

Prepare billings and collect payments from customers.

Ensure all customer orders meet quality standards and proper presentations.

F & B Attendant-Banquet- Taj President Cuff Pared-Mumbai-India Nov'2003-Nov'2005

Serve the customers food and/or beverages and ensure that the customer's order arrives on time, as ordered.

Greeting customers, seating them, and answering questions regarding their order.

Maintained stock levels for various products used.

Setup the hall according to the function; water counter before guest arrives.

Made the special arrangement if it is a conference.

Setup the buffet counter with the proper tags on the buffet.

Ensured all food which is served to the guest are hot

Reference Available On Request

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