Customer Service Administrative Assistant

Lisa H. Gordon Email: ************@*****.***

*** ******* ***** **. *******, GA 30106 Home 843-***-****

Administrative Professional

Over 10 years of experience administrative assistant and customer service within a business office environment, bringing the following skills and attributes:

- Excellent Communication - Attention to Detail - Strong Interpersonal Skills

- Perform under pressure - Computer Savvy - Data Entry

- Customer Service - Team Member - Multi-tasked Oriented

TECHNICAL SKILLS

-Medical Terminology -Medical Records, Ethics & HIPAA -QuickBooks

-MediSoft Computerized Billing -Medical Collections -Office Administration

-Appointment Scheduling -SMS Patient Access -Microsoft Office Suite

-ICD/ CPT Coding -Computerized Scheduling -10-key, 45+ wpm

PROFESSIONAL EXPERIENCE

Grady Health System, Atlanta GA 2009 – Present

Unit Clerk

Scheduling all outpatients

Process incoming/outgoing calls, faxes and computer orders ensuring that all appointments are accurately scheduled in an efficient, in a timely customer-oriented manner

Prepare patients charts for financial counseling

Registering patients

Insurance verifications and address verification

Creating spread sheet for audits

Ordering office supplies

Scan charts

Maintain filing selection neatly and orderly

Copy financial folders as needed

Assist supervisor, manager with training

SC Department of Motor Vehicles, Darlington, SC

Administrative Specialist II 2003 - 2009

Responsible for research of disputes and communication with customers to ensure customer satisfaction with all requests within reasonable turnaround times

Ensured daily reports were balanced to verify productivity and financial data

Scrutinized all documents for authenticity for the issuance of tags, titles and registrations

Inspected and cross-referenced numerous databases for accuracy in reference to personal and statistical information

Compared documents for discrepancies before the issuance of driver license, ID cards or permits

Investigated for suspensions; examined eyes with the Rater machine to ensure vision met departmental requirements; administered verbal tests as required

Tracked and logged information for reports generated for customers

Utilized effective call handling and communication techniques to exceed daily quality standards

Peer trained new hires on the processes and procedures

Insurall Casualty Group Inc., Hemingway SC

Insurance Agent 2001 – 2003

Assessed needs and proactively suggested alternative services/solutions as a Licensed Agent

Acted as a Single Point of Contact for designated clients’ issues and concerns

Developed & maintained customer profiles to assist with segmented database management

Conducted recurring account evaluations to review operational issues and explore new opportunities

Analyzed, researched, and resolved billing / account issues, pricing, claims, and adjustments

Utilized effective call handling and communication techniques to meet quality standards

Promoted and sold company products and services

Lisa H. Gordon

Page 2

Client Logic, Kingstree SC

Product Specialist 2000 - 2001

Interim Supervisor; handled and diffused escalations and managed team productivity while providing administrative support functions.

Identified as subject matter expert on TSS and Quality in a call center environment

Researched and authorized Knowledge Base entries; disseminated information between TSS’ and QA

Assisted in peer training on product and campaign procedures and techniques

Aided with general office duties such as answering phones, file maintenance, tracking correspondence and assisted with special projects.

Served as a mediator between the clients and company ensuring positive lines of communication between all parties.

EDUCATION & CERTIFICATION:

BLS Certification November 2011 – November 2014

Javelin Technical Training Center, Smyrna, GA June 2009 – February - 2010

Licensed in Property and Casualty Insurance, January 2001

Williamsburg Tech College, Kingstree SC September 2000 - November 2000

(State Board for Tech and Comprehensive Education)

Drake College of Business August 1985 – June 1987

Henry Snyder High, Jersey City, NJ September 1981 – June 1985

REFERENCES:

Available upon request

Contact this candidate