Customer Service Software

Briana V Moore

********@*****.***

***** **********

Southfield Mi 48075

Cell: 248-***-****

OBJECTIVE To obtain a career that provides retail and customer service areas.

EDUCATION: Henry Ford Community College

Nursing Major

College of Communications

Anticipated Graduation: May 2016

AREAS OF EXPERTISE:

Creative/Logical Thinking

Analytical Skills

.Proficient in accounting software Relationship Building/Maintaining

Oral & Written Communications

Team-Building

Microsoft Word

Excel

Manual Labor

Standing for long periods

Problem Solving

Unloading APC and BMC CARTS

Robot Forks

Mechanic forks

EXPERIENCE:

04/2012-

USPS, Livonia MI

Manual Labor

Unloading APC and BMC carts

Bulk trucks

Knowledge of robot carts

Forks

Standing

Bending

Sort P.O Box

06/2011-04/2012

Wal-Mart, Dearborn MI

Cashier- Sell of product

Standing for long periods

Bending

Cash Handling

Customer relations

07/2010-03/2011

TCF National Bank,

Detroit MI

Daily transactions dealing with cash.

Withdrawals

Deposits and money handled situations

While delivering great customer service, I was introduced to new ways on satisfying long term customers. With that, I was also able to build relationships with my customers.

08/2005-12/2008

Police Athletic League

Cheer Program

Gymnastics & Cheerleading Coach Detroit, MI

Develop, maintain, and nurture appropriate relationships to effectively teach cheer techniques

Assist in planning, organizing, and supervising children's weekly activities

Maintain clearly written and detailed records, progress notes, journal and client file entries

05/2007-08/2007

Mentor For Youth Program

Detroit, MI

Event Coordinator Intern

Scheduled activities and venues for youth

Responsible for developing firm and direct arrangements and driving all youth to programs

Responsible for all communications including direct mail, advertising and company web site

01/2009-08/2009

National Council of Alcoholism in Drug Dependence

Detroit, MI

Secretary

Catered to customer satisfaction by being courteous and knowledgeable of the program.

Balanced cash register and closed facility

Carefully filed patients paperwork and faxed information accordingly

Answered all phone calls while booking appointments

05/2007-09/2007

Theresa Maxis Apartment

Detroit, MI

Caretaker

Responsible for sustaining patients files online using Microsoft software

Organized daily routines consisting of aerobic, fun activity, and skill building

Built rapport with current and potential patients

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